Vacancy title:
Technical Support Specialist

Jobs at:
Telkom Kenya

Deadline of this Job:
  23rd October 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 18th October 2018 , Base Salary: Nof Disclosed , Employment Type: Full-Time

Telkom Kenya is an integrated telecommunications provider in Kenya. It was previously a part of the Kenya Posts and Telecommunications Corporation (KPTC) which was the sole provider of both postal and telecommunication services. The company was established as a telecommunications operator in April 1999, after the split of KPTC into the Communications Commission of Kenya (CCK), the Postal Corporation of Kenya (POSTA) and Telkom Kenya. The company is 60 per cent owned by Helios Investment Partners, with the remaining stake held by Kenyans through the Government of Kenya.[

JOB DETAILS:

Technical Support Specialist
 Job TypeFull Time
 QualificationBA/BSc/HND
 Location Nairobi
 Job Field ICT / Computer

About This Role
We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team. The incumbent will be responsible for the administration and support of services within MFS. This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.

Job Responsibilities

•  Provide technical support for both hardware and software issues users encounter.
  
•  Manage configuration and operation of software applications within Mobile Financial Services domain.
  
•  Automation of complex, manual and error-prone processes.
  
•  Monitor the daily performance of services/applications and respond immediately to security or usability concerns.
  
•  Manage application, database and network systems to ensure high availability and quality of services.
•  New requirements elicitation, analysis and documentation.
  
•  Provide proactive and reactive data, application and hardware management support.
  
•  Upgrade systems and processes as required for enhanced functionality and security issue resolution.
  
•  Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.
  
•  Manage vendors to ensure delivery of product & service quality.
  
• Onboard and support integration partners in a bid to build a digital payments ecosystem.
  
•  Report on project status, and service performance regularly.
  
•  Respond to and resolve help desk requests.
  

Requirements

•  Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.
  
•  A minimum of 2 years’ experience in the telecommunications industry
  

Professional Knowledge

•  Proven working experience as a system administrator on Unix/Linux.
  
•  Proven working experience as a network administrator (Cisco certification).
  
•  Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).
  
•  Excellent knowledge of data backup, recovery, security and integrity
  

Professional Skills

•  Familiarity with database design, documentation and coding.
  
•  Problem solving skills and ability to think algorithmically
  
•  Excellent communication skills.