Job Information
Customer Service Representative Job at Reputable Company - Career Opportunity in Kenya
Overview
Job Type: Full-Time
Job Category: Administrative
Posted: 11-07-2019
Deadline of this Job: 14th July 2019
Duty Station: Nairobi
Requirements
Job Status
Start Publishing: 11-07-2019
No of Jobs: 1
Stop Publishing (Put date of 2030): 11-07-2065
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Job Description

Vacancy title:
Customer Service Representative

[ Type: FULL TIME , Industry: Professional, Scientific, and Technical Services , Category: Administrative & Office ]

 

Jobs at:

Reputable Company

Deadline of this Job:
14thJuly 2019  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Thursday, July 11, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
The Customer Service Officer will be responsible for ensuring outstanding customer satisfaction by acquiring, growing and maintaining strong working relationships as well as to deliver services that meet and exceed the customer requirements. .

  Job Responsibilities:
• Handle complaints and queries promptly by providing appropriate first contact resolution and escalate issues that need intervention and ensure to follow up on the same.
• Provide accurate, valid and complete information to customers using the right methods and tools.
• Resolve product or service problems by clarifying the customer’s complaint and ensuring timely and effective resolution
• Provide service to customers and manage client relationships to build a reputation for excellent service
• Compile reports on overall customer satisfaction and maintain up to date physical and online customer records.


Job Skills: Not Specified


  Job Qualifications:
• A Degree or Diploma with at least 3 years of experience
• Extremely detail-oriented, efficient and able to multitask, prioritize, manage and follow projects through to completion.
• Strong customer service orientation with excellent networking and relationship building abilities
• Strong interpersonal and communication skills.
• Customer oriented individual.
• Good decision making and problem solving skills.


Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

 

Job application procedure
Qualified and interested applicants to send their CV ONLY, to recruitment.unicaf@gmail.com  explicitly indicating the position in the email subject line, by latest 14th July 2019.
Only short-listed candidates shall be contacted..


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