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Job Information
Customer Care Assistant Job at janta kenya - Career Opportunity in Kenya
Janta Kenya 267 Days Ago
Overview
Job Type: Full-Time
Job Category: Customer Service
Posted: 27-11-2018
Deadline of this Job: 10th December 2018
Duty Station: kenya
Requirements
Job Status
Start Publishing: 27-11-2018
No of Jobs: 1
Stop Publishing (Put date of 2030): 27-11-2078
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Job Description

Vacancy title:
Customer Care Assistant

Jobs at:
janta kenya

Deadline of this Job:
10th December 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 1st November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
Our client in real estate is urgently looking for a Customer service Assistant to join their dedicated job.

Responsibilities

  •  Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  •  Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  •  Troubleshoot customer issues over the phone.
  •  Maintain a balance between company policy and customer benefit in decision making.
  •  Handles issues in the best interest of both customer and company.
  •  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Qualifications

  •  Highly developed sense of integrity and commitment to customer satisfaction.
  •  Demonstrated passion for excellence with respect to treating and caring for customers.
  •  Ability to communicate clearly and professionally, both verbally and in writing.
  •  Has a pleasant, patient and friendly attitude.
  •  Strong decision making and analytical abilities.

 

Job application procedure
If qualified kindly send CV to vacancies@jantakenya.com  clearly indicating’ Customer Care’ on the subject line.

Apply Now

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