Responsibilities:

• Provide clinical and managerial support to staff in all departments at night
• Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
• Assist in patient transfers in collaboration with Chief Nursing Officer (CNO), Finance and the relevant mangers
• Facilitate resource acquisition and efficient utilization in response to patient, unit and departmental heads
• Respond and activate disaster management plan
• Investigate accidents/untoward incidences at the night and inform the relevant manager
• Inform the CNO of high risk and sensitive patients
• Participate in development and implementation of polices for improvement of patient care and safety
• Assist in the identification of clinical and management issues that require focused attention
• Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

Requirements:

• Bachelor of Science Degree in Nursing (BScN) from a recognized institution
• Valid practice license from the Nursing Council of Kenya
• Certificate in Basic Life Support (BLS)
• 5 years of continuous clinical experience
• Familiar with Hospital policies, procedures and processes
• Excellent interpersonal and communication skills
• Ability to apply critical thinking and to work with minimum supervision.

Closing Date: 07/09/2022

Job Purpose:

Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff, and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
• Beware of the down time and data protection procedure in the event of a system failure.
• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
• Admission of patients and collection of IP deposits as per the laid down guidelines.
• Account for and balance all monies collected from patients on a daily basis and deposit the money to main hospital Automated Banking Machine at the end of a work shift.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• Ensure the Pre-Authorizations are duly completed by the Physicians and sent to corporations for approval within 24hours.
• Liaise with patient services supervisor, manager and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care.
• Re-confirm/ update contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on a timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Escalate any difficult/challenges faced in the cause of the operations to the Duty Supervisor/ Manager promptly for assistance.
• Any other duties as may be assigned from time to time.

Qualifications

• Diploma in Front Office Administration/ Business Administration or equivalent.
• At least 3 months’ work experience from the hospitality industry
• Excellent Customer Service & people skills
• Ability to multi-task & detail oriented
• Good communication & interpersonal skills
• Attention to detail and good problem solving skills
• Ability to deal with the public
• Culture sensitive individual
• Good planer & results oriented,
• High integrity. 
• Good grooming and self-presentation

Closing Date: 31/08/2022

Responsibilities:

• Ensure complete pre-op assessment including the surgical checklist, nursing documentation and physician’s assessment
• Receive the patient prior to surgery, gets report from the accompanying nurse and performs pre-op checklist.
• Circulate and assist as needed for minor surgeries under supervision
• Ensure effective recovery of stable patients post any form of anaesthesia.
• Assists with intubation and extubation of patient in the Post Anaesthesia Care Unit (PACU) and if required in the Operating Room (OR)
• Communicate with anaesthetist and primary teams regarding patient issues and shifting plans.
•  Promptly report both clinical and non-clinical unusual findings to the nurse manager or designee
• Identify patient and family learning needs and initiate appropriate teaching
• Perform pain assessment and initiate analgesia as required
• Ensure that nursing documentation is timely, comprehensive and complete
• Ensure all specimens are properly labelled and delivered to the lab in a timely manner
• Provide safe environment for patients through adherence to infection control practices and other safety policies
• Be able to recognize a patient in a pre-arrest or arrest states and initiate Basic Life Support
• Dispose of clinical and non-clinical waste safely in accordance with Aga Khan University Hospital guidelines on waste management
• Administer medication safely, monitor patient responses to medication and promptly report adverse reactions
• Care of equipment through cleaning, storage, per shift check of the inventory and timely reporting and follow up on non-functional equipment to the nurse manger designee.
• Participate in unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

Requirements:

• RN from a recognized school of nursing or university
• Current licensure with the Nursing Council of Kenya
• Certification in Basic Life Support (BLS)
• Demonstrate evidence based knowledge of current practices in theater nursing.

Closing Date: 05/09/22