Vacancy title:
VIP Executive

Jobs at:
Virtual Hr

Deadline of this Job:
9th November 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 05th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
Our client, Dafabet Kenya, is the home to some of the best gaming products on the web that includes best odds, cash-out, instant pay-outs, live streaming and wide array of other gaming products.
They are seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:

Reporting to the General Manager, the VIP Executive will be responsible for key VIP players using a 360-degree approach to manage them and generate sustained revenue while developing a reference channel for new VIP players.

Principal Accountabilities:

• Being the main point of contact for our VIP clients
  
• Monitoring individual customer performance and ensure that bonusses, gifts and hospitality invitations are offered in accordance with business requirements
  
• Coordinating retention calling campaigns including planning execution and evaluation
  
• Handling customers’ day to day queries and complaints, including out of hours when necessary, to provide the VIP with personal and tailor-made service.
  
• Following up on specific customer cases and maintaining a good relationship with customers.
  
• Collecting and analysing information and data on customer segments and suggesting changes for optimization.
  
• Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Key Skills and Qualifications:

• Degree/Diploma in a social science
  
• At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in the Online Gaming sector
  
• An excellent understanding of VIP expectations and delivering a first-class service.
  
• Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
  
• Demonstrated ability to properly handle sensitive and confidential information
  
• Sales experience will be an added advantage.
  
• Possess an analytical mind-set
  
• Excellent reporting skills using Word, Excel and PowerPoint.
  
• Very well organized.
  
• Able to work on own initiative