Summary
Date Posted: Saturday, October 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?

Who are we?
Enchanting Travels is a passionate, vibrant and innovative company that specializes in creating exceptional tailor-made journeys for discerning travellers to exotic destinations in Asia, Africa, the Americas, Europe and Oceania. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true. We rely on outstanding team members who are passionate about what they do – we are a multicultural team with 130 team members from 17 nationalities working from our offices in the USA, Germany, India, Argentina and Kenya.

What you will be doing
What’s the position? We are currently recruiting an English/German-speaking Trip Coordinator to join our team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with us, with the aim of bringing alive the magic of travel through a well-organized and seamless trip.
Specifically, the responsibilities would include:
• Working closely with our partners to confirm ground services the moment a booking comes in
• Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest
• Liaising between our guests and the partners to execute trips and deliver on the experiences promised by our travel consultants
• Providing prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problems
• Understanding the guest's requirements and coordinating with different departments to prepare necessary arrangements pre and post the guest's travel
• Briefing guests about their upcoming experience in our destinations
• Acting as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisis
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates

What we expect from you
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary.
You are an excellent communicator in the English or German language, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations.
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, relate and connect with people with diverse personalities and backgrounds and build trust.
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to “think on your feet'' as well as “out of the box” to quickly find solutions in challenging situations.
You are strongly self-driven and have an intrinsic motivation to be the best you can be. You are highly self-organized and have a high level of attention to detail and an intrinsic desire to keep things organized. Lastly, you will have customer service experience, preferably in tourism.

Why join us?
We are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons. We encourage support and growth - our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our people. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, we listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.
If you are passionate about making people's dreams come true through travel then this could be the role for you! If you are an excellent communicator, fluent in both English and German, and have a flair for providing high-level customer service then apply today telling us why you would be a great fit for this position.

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

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Job application procedure
Use the link below to apply.
https://careers.travelopia.com/info.php?ref=207586

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