Summary
Date Posted: Wednesday, June 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Trade Development Representative

What You Will Do:
• Oversee the performance and relationship management of KOKO Agents assigned to you.
• Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents.
• Conduct Agent training on KOKO hardware and software functionality and product benefits
• Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.
• Liaise with different departments within the organization to ensure a great Agent experience.
• Engage collaboratively with in-house Agent and customer support teams
• Ensure Agent compliance with KOKO processes and procedures.
• Regularly visit the Agents to build and maintain a continuous relationship
• Daily & Weekly agreed reports on sales and journey plans
• Strive to improve Agents and customer satisfaction through excellent customer service
• Anticipate the needs of Agents and customers and address them accordingly
• Maintain quality standards as per set standards
• Gather market intelligence and customer feedback and share back to commercial leadership.

What You Will Bring to KOKO
• Bachelor’s degree from an accredited university, preferably in a business-related area of study
• 3+ years experience in a similar position ideally from FMCG or Telco
• Commercial acumen
• Ability to work under pressure and with minimum supervision
• Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
• Unquestionable Integrity
• Excellent communication/people skills
• Excellent planning and organization skills/multi tasking skills
• Relationship/trust building skills
• Excellent interpersonal and sales skills


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Koko Networks on jobs.lever.co to apply



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