Summary
Date Posted: Wednesday, March 15, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities.
Sales responsibilities
• Acquisition of new clients.
• Lead conversion from numerous marketing channels.
• Creating a short- and long-term sales plan to achieve the given objectives.
• Consistently meet revenue goals following team/organizational goals.
• Actively looking for possibilities to upsell and cross-sell to existing customers.
• Ensure maintaining customer relationships while onboarding.
• Recognize customer needs and provide insights for improving the product portfolio based on interactions with, and feedback from customers.
• Immediately identify and raise bottlenecks in our processes and provide solutions to counter them swiftly and effectively.
• Create structured efficient reporting mechanisms on Trade Desk activity.
• Overseeing pre- to post-sales support activities while guaranteeing the greatest level of client Satisfaction.
• Managing all interaction channels with our customers: Social media, chat, emails, and so on.

Trade Desk Team management.
• Build guidelines, policies, necessary training, and scripts for the teams
• Act as a high-level communications liaison between Trade Desk Team / Field officers and HQ on relevant matters.
• Ensure seamless operation and processes of the Trade Desk.
• Work closely with Finance and Risk to learn the business considerations behind the approval process.
• Assigning and creating Trade Desk weekly/monthly goals and targets.
• High-level monitoring of funnel movement and maintaining momentum.
• Ensuring constant and relevant CRM updates are done effectively.
• Ensuring scripts & protocols between customer and trade desk team is understood and followed through effectively.
• Updating of protocols and scripts to be done regularly with the Africa Coordinator.
• Regular training sessions are to be arranged (in liaison with the Africa Coordinator) to ensure TD agents are well-versed with any product or process updates.
• Solve Trade Desk issues and escalate to relevant HQ departments if required.
• Have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps and implement solutions.
• Act as direct manager for the trade desk team and be responsible for their welfare.

Key Knowledge and Experience.
• Bachelor’s degree in business administration, Marketing, or a related field.
• Must have vast experience in sales team management.
• Have 5+ years minimum experience in sales across the financial products industry.
• Have 5+ years minimum experience in a call center management role.
• Must have a solid understanding of financial products and loans.
• Have strong sales and interpersonal skills.
• Proven experience in achieving and exceeding goals.
• Have strong customer service and relationship management abilities.
• Have the ability to assist with the implementation and deployment of services and solutions.
• Have analytical and problem-solving capabilities.
• Exceptional negotiation skills.
• Shine in stressful and busy environments.
• Goal oriented.
• Posses presentation and communication skills.
• Time management.
• IT savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).
• Ability to work independently.




Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Group Finance Manager – Logistics) to jobs@corporatestaffing.co.ke before 24th March 2023.

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