Summary
Date Posted: Thursday, December 08, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Job Duties and Responsibilities:
• Support the sales department in all matters related to medical devices this includes training of new and existing salespersons or any technical enquiries they may require.
• Evaluating and Testing other devices and technologies that can support the existing and new device portfolio.
• Creating and Maintaining rapport with Supplies/ Manufactures and Escalating technical issues/Faults that may require Manufacturers Intervention.
• Ensure Customer Satisfaction by Diagnosing, troubleshooting and resolving any technical issues and performing upgrade Recommendations on both the hardware and software.
• Provide support and Continuous Training and Empowerment to the technical support associates and relationship managers on all technologies and Medical devices technical challenges in a Timely Manner.
• Develop, Maintain and Continuously Update a comprehensive knowledge base including but not limited to, FAQs and Videos
• Maintain and continuously update logs on all technical support carried out on the various devices.
• Maintain, Organize and File documentation including Device Manuals, Warranties and Instructional guides on the different Medical Equipment.
• Carrying out maintenance, monitoring and repairs of the different device networks and systems and ensuring optimal performance.
• Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through escalations, proactive attitude and actions to monitor/optimize customer outcomes.
• As the team lead, facilitate the administrative duties in efficient running of the team.

Requirements:
• Have a Degree/ Diploma in Biomedical Engineering or equivalent.
• At least three years of experience in the medical diagnostics industry.

Who you are:
• Excellent written, oral, presentation, and interpersonal communication skills
• Self-starter can work well alone or in a team.
• Fast Learner and Ability to adapt quickly
• Ability to handle multiple projects and tasks efficiently

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure

Interested and qualified? Click here to apply

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