Technical Support Engineer job at Tanda
752 Days Ago
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Vacancy title:
Technical Support Engineer

[ Type: FULL TIME , Industry: Banking , Category: Computer & IT ]

Jobs at:

Tanda

Deadline of this Job:
13 November 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Sunday, October 30, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Technical Support Engineer

Responsibilities:
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Requirements:
• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Deep knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills


Job Experience: No Requirements

Work Hours: 8


Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified? Go to Tanda on tanda.freshteam.com to apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: 13 November 2022
Duty Station: Nairobi
Posted: 31-10-2022
No of Jobs: 1
Start Publishing: 31-10-2022
Stop Publishing (Put date of 2030): 31-10-2066
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