Summary
Date Posted: Friday, July 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Outputs: • People management • Monitor and manage the performance of sales consultants • Develop staff through ongoing coaching, mentoring and booking staff on formal training in line with individual development plans • Build and maintain a strong sales team • Motivate team and drive team to be annotative in sales • Set and monitor team goals and standards Sales • Achieve sales targets by appropriate allocation of budgets to Universal sales consultants and proper tracking of performance • Optimize performance through daily monitoring, resources management and implementation of corrective action where necessary • Keep abreast of all product changes and enhancements that could impact the sales process and ensure team members are well briefed Credit • Ensure that all the required steps are taken and controls implemented when acquiring accounts to minimize the risks associated with new business. • Ensure credit policies are enforced and adhered to at all levels • Ensure quality control measures are in place to ensure the application and supporting documentation is of the highest quality • Obtain all the required information and documents for opening of loan accounts or granting of facilities • Good general knowledge of payment systems, client profiles (Bureau information such as CRB etc.) • Be able to identify and assist with the development of control mechanisms for fraudulent documentation and fraudulent behavior/ activities • Understand the basic principles of profit/loss, supply/demand, risk, sustainability and compliance • Resolve account/credit-related customer complaints referred to by subordinates to the satisfaction of both the customer and the bank Customer service • Identify customer needs effectively and open new accounts accordingly. • Ensure that customers are assisted efficiently within the time frames laid down for particular transaction types. • Ensure that queries and problems are resolved within laid-down time frames • Cross-sell products effectively. • Ensure effective turn-around times on customer problem resolution. • Ensure that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice. • Monitor and analyze Customer Evaluation of Bank Service (CEBS) data to identify strengths and weaknesses. • Ensure that customer documents, applications for facilities, security documents etc are completed accurately and timeously • Ensure correct scheduling of staff to meet customer demand. • Ensure workload fit is achieved • Prevent practices that would results in reckless lending and lead to customer over-indebtedness • Legislative compliance • Ensure compliance to statutory and regulatory requirements with regards to customer applications • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories. • Ensure compliance standards are met • Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements. Business development • Increase sales consultant’s productivity by responsible selling practices • Sell the bank’s products proactively and pass on other sales leads to the applicable business areas. • Report statistics correctly and timeously. • Implement marketing initiatives and campaigns as required by the segment. • Keep abreast of changes and new developments in the focus segments • Build and foster working relationships for the team with key role players such as Credit, fraud departments etc. Reworks • Ensure your team has zero reworks. • Key Performance Measure • Achieve sales targets of the team. • Grow both the asset and liability books • Maintain loan portfolio below the non-performing loans hurdle percentage • Increased profitability as a result of quality growth in market share. • Positive Internal Audit and Compliance report findings. • Effective complaint and query resolution. • Retention of satisfied, well-informed customers, as measured by CEBS results. • Clean account audit and demographic clean-up reports • Subordinate effectiveness and motivation. • Key performance measures are indicators of whether key responsibilities are being achieved • Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available Qualifications, Knowledge and Experience: • University Degree • Professional banking qualification would be an added advantage • 3-4 years banking experience, with exposure to sales and customer service in the position of Customer Consultant or equivalent • MS Office skills to be able to report on sales • Good knowledge of Consumer and High Net worth Clients and Business and Commercial Clients market products and the processes underpinning them. • Good knowledge of product criteria and bank policy regarding appropriate pricing, charges and interest rates. • Good knowledge of local competitors • Strong analytical and diagnosing skills (in terms of identity documents, pay slips, bank statements etc. • Good knowledge of the debt collection and debt counseling process • Knowledge of the documentation related to personal market credit processes and credit delinquency cycles • Extensive knowledge of all branch processes and procedures. • General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending. Able to apply principles in diverse situations. • Knowledge of the Code of Banking Practice, FICA and NCA Knowledge of competitor products. • Knowledge of other products sold in the branch channel. • Knowledge of the Financial Advisory and Intermediary Services Act. • Qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act. • Understanding of regulatory and legislative requirements in terms of FICA and NCA • Knowledge of product suite on offer and the various pricing, limits, criteria etc. • Understanding of financial accounting principles and procedures • Understanding of fraud and risk management

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Stanbic Bank on www.linkedin.com  to apply



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