Summary
Date Posted: Wednesday, June 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Supervisor – Appeals & Grievance

Job purpose
This role is responsible for providing guidance and implementing all appeals & grievance management activities.

Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
• Supervise day to day operations in the unit
• Supervise, Coach and Mentor Staff

Operational Responsibilities / Tasks
• Analysis and review of issues raised in appeals in timely manner.
• Prepare cautionary letters to staff;
• Provide and update PSC on staff data, leavers and joiners;
• Collection of views on evidence tendered.
• Preparation of position papers on cases.
• Analysis of grievance reports and give recommendations
• Ensure that all staff members know what steps to follow and whom to contact in case of a grievance
• Follow up with each grievance by investigating the event.
• Preparation of documents for review.
• Capturing and preparation of minutes of deliberations of the Grievance and appeal Committee
• Seeking clarification from Departments/ Officers/Investigators on matters raised.
• Safe custody of documents and reports

Job Dimensions:
Financial Responsibility
• N/A
Responsibility for Physical Assets
• Responsible for physical assets assigned by the institution.
• Decision Making / Job Influence
• Make strategic, operational and financial decisions
• Plans the work of subordinates
• Assigns work to subordinates
• Monitors subordinates work performance
• Appraises/evaluates subordinates performance

Working Conditions
• Works predominantly in a comfortable environment/Office Setting

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
• A degree in Human Resource Management or related field from a recognized institution.

Professional Qualifications / Membership to professional bodies
• Diploma in HR/Post graduate Diploma in HR/ Certified Human Resource Professional (CHRP)
• Membership to a Professional Body – IHRM

Previous relevant work experience required.
• Minimum of 3 years work experience in a similar

Functional Skills, Behavioral Competencies/Attributes:
• People management skills.
• Risk management and analysis.
• Results driven and analytical.
• Strong decision-making skills.
• Excellent communication skills.
• Good interpersonal skills.
• Technological ability.
• Tax business understanding.
All applications should be submitted online by 27th June, 2022.

Work Hours: 8

Experience in Months: 36

Job application procedure
Registration:
• Go to https://erecruitment.kra.go.ke/login  and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
• After registration go to https://erecruitment.kra.go.ke/login 
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
• Ensure you click the check box on the page to complete the profile.
Application process:
• To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
• Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
• Click on the Job posting to display the details of the position.
• To apply for the position, click ‘Apply’ button at the top of the page.
• Follow the instructions to complete and submit your application.
• Kindly note that all mandatory fields must be completed.
• To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke 

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke 

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