Summary
Date Posted: Thursday, September 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Supervisor – LAN & IP Telephony

Job Summary:
The Job holder will be responsible for the deployment, monitoring, support and maintenance of corporate Local Area Networks and IP Telephony in the Authority.

Key Responsibilities:
Operational Responsibilities
• Support and maintains LANs, WANs in the corporate IT infrastructure including IP telephony systems.
• Configuration, troubleshooting and deployment of IT network equipment.
• Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.
• Works closely with users to define and document requirements.
• Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment.
• Develops a needs assessment document identifying skills/resources required to successfully support the system.
• Performs inventory control and fix assets tracking for network equipment and provide extension list to the corporate directory for IP Telephony.
• Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary.
• Prepare and maintain system configurations documentation, procedure manuals and technical specifications for the telephony system.
• Coordinates network testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
• Follow up and maintain billing information for all the E1 lines and other PSTN connections to ensure accurate and up to date records.
• Coordinate user trainings in regard to the use of the new IP based telephony system.

Academic and Professional Qualifications
• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

The following certifications is required:
CCNA or CCNP or HCNA or MCSE

The following certifications will be an added advantage:
• Supervisory skills
• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

Relevant Work Experience Required
• The job holder should have at least three (3) years of work experience with at least 2 years’ experience in progressive technical experience in a busy IT environment.
• Competence in managing IP telephone networks
• Proven experience to design, install and support an enterprise network infrastructure.
• Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks

Key Competencies
• Excellent listening and communication skills
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Be proactive with good analytical and problem solving skills
• Team player
• Ability to pay attention to details
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity
• Ability to work under minimum supervision


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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