Summary
Date Posted: Monday, December 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The job holder is responsible for;
• Carrying out analysis, categorization and escalation of issues reported.
• Preparing data correction scripts and attending Quality Assurance tests.
• Escalating enhancements and defects to developers and issues requiring clarification to business transformation offices
• Supporting iTax, DTD systems and integrations.
• Preparing and implementing user training/knowledge transfer programmes
• Providing general support to respective DTD business systems users by fulfilling general Level 2 user requests

Key Responsibilities
• Provides support to business lines by analysing escalated system issues and designing cost effective solutions that meet business requirements
• Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
• Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
• Analyzes trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
• Identifies and proactively fixes system issues through monitoring and early detection of potential issues
• Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and communicates identified recommendations for incorporation
• Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
• Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
• Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
• Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
• Ensures that tasks assigned are resolved within internal standards
• Coordinates user demos for automated processes and change requests
• Reviews training /knowledge transfer programmes and seeks approvals for implementation
• Coordinates user training and user support programmes
• Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Academic Qualifications
Bachelor’s Degree in Economics and Statistics, Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field

Professional Qualifications
Required Certification
Professional Certification or Training in any one of the following areas is required:
• Systems Development i.e. Oracle Certified Associate, Java Programmer etc.
• Training or Certification in SQL.

Desired Certifications
Certification or training in any of the following areas will be an added advantage:
• Postgraduate Diploma in Tax Administration.
• Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server. Training in operating systems i.e. Windows, Linux or Unix.
• Business Systems Analysis i.e. CBAP Certification / Training

Relevant Work Experience/ Skills Required
• At least Three (3) years post qualification experience in systems analysis and support of large enterprise applications.
• Proven experience in supporting business applications. Experience in supporting tax administration systems will be an added advantage.
• Working knowledge of database management tools
• Working knowledge of structured programming and database design concepts
• Working knowledge in PL/SQL
• Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
• Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
• Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
• Working experience with scripting languages i.e. Structured Query Language (SQL) skills
• Working knowledge of systems design and modelling techniques & tools
• Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

Competencies Required
• Have good understanding of the KRA’s goals and objectives.
• Be resilient, focused, results oriented and a team player.
• Have strong analytical, diagnostic, decision making and problem solving skills.
• Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
• Have ability to pay attention to details and work under minimum supervision and for long hours.
• Have strong interpersonal, written and oral communication skills.
• Have good negotiation skills.
• Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
• Have Change management skills.
• Ability to interact confidently with users to establish what the problem is and explain the solution
• Ability to prioritize competing work commitments and deliver on time
• Passion for innovation and creativity
• High levels of integrity

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Registration:
• Go to https://erecruitment.kra.go.ke/login  and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:
• After registration go to https://erecruitment.kra.go.ke/login 
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):
• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
• Ensure you click the check box on the page to complete the profile.

Application process:
• To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
• Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
• Click on the Job posting to display the details of the position.
• To apply for the position, click ‘Apply’ button at the top of the page.
• Follow the instructions to complete and submit your application.
• Kindly note that all mandatory fields must be completed.
• To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke 

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