Summary
Date Posted: Thursday, December 08, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Job Purpose
To facilitate sponsor and child transformed relationships by ensuring satisfaction and retention of sponsors through provision of quality and timely communication.

Sponsorship operations correspondence management
• Print and process Gift Notifications (GNs) weekly as per the partnership standards and Support Office Requirements.
• Process correspondences in SSUI including Introductory Letters (IL). Sponsors Letters (SL) and Electronic Letters (EL) and Birthday Cards and correctly capture the details of the gifts contained in the parcel.
• Prepare bi-weekly GN reconciliation reports and share with the Senior Manager- Sponsorship Operations.
• Identify child ID for unnamed sponsor mails through sponsorship data base search, key in the details in SSUI and dispatch the parcels to the respective APs.
• Handle Support Office and Sponsors queries for APs assigned to you.
• Provide APR quality reviews for APs assigned to you.

Monitoring
• Follow up with APs to submit information on RC & families affected by emergencies.
• Conduct monitoring visits to the APs and report management issues which require follow up actions.
• Review Annual Progress Reports and Christmas Cards for APs to ensure quality and timeliness.
• Support field teams adhere to Sponsorship business processes & standards.
• Support in Monitoring the utilization of Community GNs

Documentation and Reporting
• Review birthday bounce back reports from APs.
• Review APR photos & project information from the APs.
• Prepare monthly reconciled GN reports and share with APs and Support Offices as appropriate
• Reconcile GNs Quarterly with APs and Support Offices.
• Ensure proper filing of GNs and other correspondence back-ups at National Office (NO)
• Support in registration of RCs during start of new APs.
• Support development of sponsorship MMR and provide data for CWB Annual Report
• Support the implementation of horizon 3.0 sponsorship module

Capacity Building
• Support to train NO, Regional and AP staff on sponsorship processes such as Annual Progress Reports (APRs), Christmas Cards (CC), GC initiatives
• Support regional and ADP staff training on Sponsorship Basic Training (SBT), Peer review, TFE, and Most Significant Change stories, Sponsorship 2.0 products -(Child Greeting Videos (CGVs), Child Greeting photo(CGP), Child update photo(CUP), Child Update Video(CUV) Children Special Moments Videos (CSMVs), Community Introductory Videos (YIVs), Community Update Photos (CUP) Single STEP & new) Global Center initiated trainings.
• Support orientation of new staff in sponsorship department.

Qualifications, Knowledge and Skills for the Role
• The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University
• At least 3years’ experience in Sponsorship related field or community development
• At least 3 years continuous working experience, of which 2 must be in in Sponsorship related field
• The position holder must be a result orientated individual who can manage and satisfy multiple, donor and other stakeholder demands.
• Computer proficiency including Microsoft office (Word, Excel, power point, Good understanding of Sponsorship operations
• Good coordination skills
• Must have working experience of Sponsorship Single User interface (SSUI) and WV Horizon system is an added advantage

Must have basic IT skills
• Proficiency in written and spoken English.
• Good interpersonal and organizational skills
• Community development skills
• Photography and Videography skills
• Good analytical skills


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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