Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Spanish Language Speaking Call Center
Responsibilities
• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications
• Between 18-35 years.
• Must be living in Kenya.
• Must speak fluent English and Spanish.
• High school education mandatory. College education an advantage
• Must be currently unemployed or working as a casual
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have NSSF, NHIF and KRA pin.

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
Send your application to recruit@flexi-personnel.com  

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