Summary
Date Posted: Monday, January 09, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Overview of the Position
Our client in the Auto-motive industry is looking to fill in the above position, to be based in Nairobi. The ideal candidate must have a minimum of 2 years as a supervisor managing a team. They will be tasked with the supervision and running of the Service Centre & Carwash Department, manage staff, handle complaints and be the point person in the absence of the Management team.

Responsibilities
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labour estimates for service.
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labour and parts.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus, and pricing guides up to date.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Markets and up sales services available
• Other tasks as assigned

Relevant Qualifications
• Diploma in Automotive Engineering.
• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making, and problem-solving skills
• Relevant training and/or certifications as a Service Advisor

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure

Qualified candidates should send their CV and application letter quoting their expected salary to https://airtable.com/shrtth7YOX9BDoHUW . Male candidate highly encouraged to apply. This is an urgent position and will remain open until it's filled. Only qualified candidates should apply.


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