Summary
Date Posted: Wednesday, April 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Position Title : Senior Medical Assistant, Regional Mobile Unit
VN No : IOMKCO/VN/015/2022
Duty Station : Nairobi
Classification : General Service Staff, Grade G6
Type of Appointment : One Year Fixed Term, with possibility of extension
Estimated Start Date
: As soon as possible
Closing Date : 21st April 2022

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and External candidates

are eligible to apply to this vacancy.


Context:

Under the overall supervision of the Regional Health Assessment Coordinator and the direct supervision of the Regional Migration Health Officer, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Regional Mobile Unit in Nairobi, Kenya.

Core Functions / Responsibilities:

1. Organize smooth health assessment pipeline for mobile missions in SSA.
2. Develop and keep up-to-date mobile missions Standard Operating Procedures
(SOP’s).
3. Oversee and train Medical Assistants in compliance to the mobile missions Medical
Assistants’ SOPs.
4. Assist in analysis of various tools pertaining to migrant flow and satisfaction during mobile missions – including active monitoring of scheduling trends.
5. Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling for mobile health assessments.
6. Ensure that the mobile missions’ reception area is well organized and presentable at all times.
7. Provide accurate information and answers to email, telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
8. Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
9. Receive all requests for PIHA such as completed medical deferrals/furtherance, xrays and other documents from the external and/or internal parties, update the reception of the same in the database and forward to teams in SSA for Embassies and RSC.
10. Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
11. Assist in updating MHD information on the country specific MHD Websites.
12. Prepare and submit weekly, monthly and adhoc statistics on Health Assessments performed by MHD regionwide.
13. Prepare correspondence to respond to queries in respect to relevant matters of the regional mobile unit. File incoming/outgoing letters, reports, memoranda, emails, faxes as well as IOM documents and forms related to IOM medical issues.
14. Prepare purchase request forms for procurement of equipment and working materials for mobile unit.
15. Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs.
16. Participate in mobile health assessment missions in the Region to provide IT/Database support.
17. Provide Database/data processing support to the Region and other MHD locations as needs arise.
18. Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
19. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

University degree in a relevant field with four years of relevant experience.
Or
Completed High-school Certificate or a related discipline from an accredited academic institution with six years of relevant experience.

Experience
• Experience in managing large dynamic teams, with a customer service, IT or administrative background.
• Certificate in IT/Data entry is an advantage.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• In-depth use of MS office applications, data collection and manipulation.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.
• Previous working experience with NGOs or international organizations is an added advantage.

Language
• Fluency in English and Kiswahili is required.

Required Values

Inclusion & respect for diversity
• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction, and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.

Integrity & transparency
• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

Professionalism
• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Required Competencies

Teamwork
• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.
• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.
• Shares credit for team accomplishments and ensures that the contribution of others is recognized.
• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

Delivering Results
• Produces high-quality results and workable solutions that meet clients’ needs.
• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.
• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

Managing and Sharing Knowledge
• Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.
• Encourages knowledge sharing across units/departments and ensures that knowledge as captured, recorded, and disseminated appropriately.
• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.
• Contributes to an environment that is conducive to innovation and learning.

Accountability
• Proactively seeks responsibility in delivering towards the goals of the organization.
• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
• Stands by the actions of team or department, publicly accepting ownership.
• Takes responsibility of own shortcomings and those of the work unit, where applicable.

Communication
• Speaks and writes clearly and effectively.
• Seeks to share information with others, with due respect for diversity and confidentiality of specific sensitive information.
• Listens and seeks to understand without bias and responds appropriately.
• Shares information and keeps others up to date; actively seeks others’ views and ideas and respects their contribution.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
Interested candidates are invited to submit their application by sending a Motivation Letter and the updated CV to the email address hrnairobi@iom.int  referring to this advertisement.

Closing Date: 21.04.2022

Only shortlisted applicants will be contacted.

NOTE
NO FEE:
The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process or training). IOM does not concern itself with information on applicants’ bank details.

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