Summary
Date Posted: Thursday, April 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Senior Manager Micro Banking
Job Purpose:
The successful candidate will be responsible for setting the strategic agenda for Micro Banking through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective manner. The job holder will be involved in product development oversight aimed at sustaining the Bank’s competitive position within Micro Baking Segments.

Key Responsibilities:
• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Develop and lead the implementation of the micro Banking Segment strategy in line with the overall Retail Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Drive sustainable growth and acquisition of new customers for the Micro Banking through the creation, development and maintenance of high quality advisory relationships.
• To drive customer-led propositions for the Micro Banking Segment by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Facilitate training programs to enhance product knowledge to the Retail Banking teams, branch staff and sales teams on Micro Banking Products.
• Maintains a detailed and current understanding of the industry; (Micro Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the Micro Banking portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Lead, motivate, and continuously develop a credible high performing Micro Banking team.
• Ensure house-keeping activities are undertaken without failure to guarantee a clean book
• Support business operations to ensure audit operations return a minimum of “satisfactory” rating.
• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
• Acquisition and managing of Micro Banking customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues.
• Achieve budgeted growth in Micro Banking within agreed and approved business risk parameters.
• Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
• Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
• Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
• Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members.
• Any other official duties assigned to you by your line manager.

Key Competencies and Attributes
• Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others
• Drives high performance in teams.
• Ability to develop productive working relationships and achieve results with deadlines.

Qualifications:
• Bachelor’s degree in Commerce/Business related field.
• Master’s Degree or Professional qualification in Banking or related field is a plus.
• Comprehensive understanding of the Micro Banking market, external environment, and sector.
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the bank’s and team’s needs.
• Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 16th April 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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