Summary
Date Posted: Wednesday, April 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Qualifications, Skills and Experience Required:
Academic Qualifications
• A Higher National Diploma Certificate in a related area;
Professional Qualifications / Membership to professional bodies
• Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
• Telephone Occupational Test II from a recognized institution;
• Certificate in Customer Care from a recognized institution;
Previous relevant work experience required
• At least four (4) years relevant Experience;

Functional Skills:
• Good communication skills
• Proficiency in computer applications

Behavioral Competencies/ Attributes:
• Proactive
• Transformative
• Active listening
• Trustworthiness
• Emotional Intelligence
• Interpersonal
• Meet the requirements of Chapter 6 of the Constitution of Kenya, 2010.

Responsibilities:
The Customer Care Officer is a first point of contact for the Fund customers. The responsibility of Customer Care Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Managerial / Supervisory Responsibilities
• Supervising and guiding junior staff;
Operational Responsibilities / Tasks
• Operating switch-board;
• Maintaining calls register;
• Answering and directing telephone calls;
• Updating institutional telephone Directory; attending to physically challenged visitors and staff;
• Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
• Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
• Collecting customer information, analyzing customer needs and giving recommendations to the management.
Financial Responsibility:
• Handling of office imprest.
• Responsibility for physical assets around the area of work:
• Responsible for physical sectional assets assigned by the institution.
Problem Solving
The job holder will be required to solve the following problems:
• Customer complaints;
• Reception of visitors
• Flow of official correspondence;
Communication
The job holder will need to understand the following information to discharge his/her mandate Detailed verbal instructions or requests from various departments;
• Reports and briefs on administrative and operational issues that involve the Universities Fund;
• Ensuring that the customers and visitors get the right information;
Decision Making/ Job Influence:
• Reception of visitors and hospitality;
• Works within the standard operating procedures
• Working Conditions:
• Works predominantly in the office environment with occasional travels locally.

Work Hours: 8

Experience in Months: 48

Level of Education: Associate Degree

Job application procedure
Use the link below to apply.
https://recruitment.ufb.go.ke

All Jobs

QUICK ALERT SUBSCRIPTION