Summary
Date Posted: Monday, November 22, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Senior Account Manager - Nairobi

The Company
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Senior Account Manager at our amazing Nairobi office!
Booking.com BV (the company behind Booking.com TM, the world’s leading online hotel reservation service) is looking for people to support our business in the fast-growing hotel markets.

B.responsible
As a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team. You will be responsible for the account management of some of the hotels in the area. You create quantity and quality reports on results and performance for information support to Booking.com BV. You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system. You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.
This full time position will be based in our Nairobi office.

B.capable
• Manage a team of Account Managers in Nairobi
• Provide constant feedback and support to your team members
• Hold regular meetings, 1:1’s, performance and appraisal reviews
• Direct account management for hotels in an appointed region
• Visit the important hotels
• Responsible for area coverage
• Support Booking.com BV’s-strategy for hotel availability and supply within appointed region
• Promote the Booking.com BV brand name and its online reservation services to hotels
• Liaison person for hotels to contact when they have questions
• Providing hotels with information and advice by mail and email, including follow-ups
• Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system
• Support hotels with regards to Booking.com BV’s system
• Liaise with hotels on allotment, availability and supply
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV

B.skilled
• 2-4 years of experience in a comparable management function
• Fluent in English, Swahili nice to have
• Affinity/experience within e-travel and/or hotel/travel industry
• Proactive, sense of responsibility, friendly and ability to work independently
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
• Great face-to-face and telephone communication skills
• Team player, motivated and enjoys to work in e-travel and hospitality
• Business focused
• Positive attitude
• University background preferred
• Driver’s license
• Availability to travel 50% of the time

B.offered
We are a performance-based company that offers career advancement and competitive compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits.
Booking.com BV is the world’s #1 accommodation site and the 3rd largest global e-commerce player. The diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. We connect travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. Each day, more than 1,200,000 room nights are reserved on our platform.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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