Summary
Date Posted: Tuesday, January 17, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Key Requirements:
• Increase and maintain a branch client retention of above 55%
• Review and analyze all client data to improve and increase client satisfaction and sales
• Study and report client trends to improve market reach
• Achieve daily and monthly set sales targets

Trend Analytics:
• In Trend Analytics, you will collect, organize, and interpret client data through primary and secondary sources to maximize client satisfaction and
• Ensure all client data is accurate and up to
• Review and analyse all client data including treatment trends, client

Marketing:
• In Marketing, you will support the company’s marketing department by collecting Social media content through client interactions and feedback/testimonial sharing
• You will liaise with the Branch Manager to carry out internal research to understand team product and treatment

Leadership of Front Office Team:
• Lead and manage all front office trainings including
• Have knowledge of booking system, all customer service processes and ensure these are fully understood, implemented, and maximized by the
• Observe client journey (360-degree cycle) through front office, therapists and hairdressers and flag any gaps or

Client Relationship Management:
• Have knowledge of all services and products available and guide clients on best options for best
• Understand the 360-degree client experience at the Spa and ensure this is known, understood and implemented by
• Observe the sales team to identify gaps in relations to client feedback and work closely with the Branch manager to ensure consistency in client experiences and service standards and quality through relevant

Reporting:
• Share daily reports with daily activities, achievements, suggestions, issues and
• Report to management any issues arising from client interactions and feedback shared including any complaints, suggestions or recommendations made by the
• Include client feedback directed at specific trends e popularity of a particular service.

Qualifications:
• A data and sales driven, customer and solution oriented
• MUST have experience managing a team of at least 3 people in customer service
• Have an approachable and warm personality and ability to engage with and manage employees
• Expert in system understanding and learning with great resource maximization
• Bachelor’s degree from a reputable institution
• Have a hands-on and proactive approach with a thirst for tangible results


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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