Summary
Date Posted: Wednesday, July 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Sales Manager

Key Responsibilities
• Manage and lead East, Central & West Africa sales team to achieve & exceed budgeted sales targets, revenues and profits.
• Manage and coordinate the sales team activities through proactive prospecting and inquiries follow up.
• Ensuring timely response & attendance to all enquiries and quotations while adhering to internal pricing & process guidelines.
• Create & maintain a comprehensive customer database by ensuring customer information is correctly captured & recorded at the initial contact point and regularly updated.
• Ensuring high levels of customer satisfaction through proactive service delivery
• Building and forging lasting customer relationships through wide and proactive networking.
• Ensuring high levels customer delight through proactive complaint handling and cultivating a lasting culture of customer delight within the sales team.
• Forging and maintaining close working relationships with other internal teams for smooth customer service delivery.
• Ensuring active participation in sales promotional campaigns & activations by sales team in liaison with the marketing team.
• Develop and analyze reports relating to prospecting, online traffic and conversion ratios.
• Proactive review of internal processes & SOP’s for timely and delightful customer service delivery.
• Preparation of annual departmental budgets and various other internal reports and submission within set timelines.
• Responsible for sales departmental expense management.
• Processing and timely debt collection within Starkey’s Credit Policy
• Identify & recommend relevant training opportunities for sales team member’s skills and competency development.

Key Relationships:
Internally:
• All managers & various other support functions
Externally:
• Customers: For business opportunities & marketing
• Competitors: Market intelligence
• Suppliers: Accessory products & customer service delivery
• Government: Compliance to regulation/legislation

Skills & Qualifications
• Business Degree or a related field of study.
• A bachelor’s degree in sales/marketing or business-related field from a recognized institution. Master’s degree will be an added advantage.
• At least (7) seven years’ experience in sales, (3) three of which should be at managerial level.
• Hands on approach, results driven & pleasant personality
• Strong desire & passion for customer service
• Excellent communication and presentation skills
• Strong negotiation and influencing skills
• Great organizational, analytical, interpersonal skills & a team player
• Ability to create win – win situation in conflict resolution
• Ability to work under pressure when necessary.
• Proficiency in Microsoft office applications software packages
• A valid passport and must have a car.

Work Hours: 8

Experience in Months: 84

Job application procedure
Send your application to vacancies@corporatestaffing.co.ke 

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