Summary
Date Posted: Wednesday, September 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Roving Service Mapping Officer

Major Responsibilities
• Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys.
• Create services destined for a map with pins and list of services.
• Collaborate with the Signpost Product manager and the Signpost service mapping working group to improve features and identify bugs/issues with the service mapping Content Management System.
• Conduct regular briefing and supervision of the moderators on quality referrals and provide mentorship and mentoring as the need arises, to ensure timely follow up on referrals.
• Update information in online and offline service maps and referral directory on a regular basis and share with moderators and senior editorial officers.
• Update referral pathways regularly, connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways.
• Supervise referrals, develop, and implement action plans to address emerging referral gaps to improve capacity of staff to conduct safe referrals to relevant service providers.
• Contribute to the design and implementation of information campaigns to determine program impact.
• Equip Julisha.Info moderators with updated information on available humanitarian assistance, services, referrals, and emerging information.
• Contribute to report writing, proposal and content development in line with Julisha.Info objectives.

Qualifications
• Diploma/Bachelor’s degree in a relevant field (e.g., Communications, Public Relations, Social work, Sociology, Psychology).
• Approximately two years of relevant experience, including one year implementing humanitarian protection programs.
• At least one-year proven experience in web content management; writing or publishing.

Demonstrated Skills and Proficiencies
• Strong report writing and presentation skills.
• Web content management.
• Partner engagement, facilitation, and training skills.
• Working with forced migrants (refugees, asylum seekers) and refugee hosting communities is an added advantage.
• Superb English language skills both oral and written.

Preferred experience & skills
• High level of familiarity with coordination mechanisms, protection norms, standards, and understanding of protection as central to a humanitarian response.
• Excellent verbal and written communication skills, with an ability to be clear and concise in all communications.
• Strong organizational and partner leadership skills; ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Work both independently and in a multifaceted, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.).
• Demonstrated ability to work effectively with partners at all levels.

Working Environment
• Position is based in Dadaab with occasional travel to Kakuma and Nairobi


Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure

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