Summary
Date Posted: Wednesday, September 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Reservations Consultant- Tourism

Duties and Responsibilities
• Dealing and handling all enquiries related to our properties and travel enquires via telephone, the internet, and e-mail.
• Responding to e-mail inquiries promptly and efficiently by checking availability of products/packages with suppliers, holding reservations, and then responding promptly, within 12 hours, to the client with various options.
• Sending out contract rates / resident rates
• Assisting in compiling special offers for the residents and non-resident markets
• Assisting and advising customers who may be choosing from a variety of travel options.
• Responding to any queries / compliments / complaints of guests and answering any questions customers might have about the reservation process.
• Following up with clients on completion of their trip for feedback on the experience.
• Working with IT & design on special offers
• Providing ideas / content for the property websites to IT
• Marketing our properties through phone / direct and in person meetings
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Visiting Agents and holding presentations for the properties as / when proficient and if requested-to.
• Invoicing all bookings/processing payments and sending confirmation details to customers.
• Making booking confirmations & issuing vouchers
• Working with any reservations / booking system if needed
• Up-dating on-line or other availability charts
• Reading / understanding / issuing net and rack rates to agents
• Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
• Matching the correct product/package with the client.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Sorting out any issues that may arise with bookings or reservations.
• Any other duties assigned.

Minimum Requirements and Qualifications
• Bachelors/Diploma in Tours Management/Diploma in Travel & Tourism Management.
• Conversant and must have working knowledge with Tour Plan, Res Request, Granit E and Wetu, systems.
• A minimum of 5 years’ experience of being a Reservations Consultant.
• Must possess good / excellent product knowledge & be able to put together. itineraries / special offers to be advertised & communicated on.

Competencies and Skills required:
• Sales driven – Sales ability potential
• Ability to handle high volume enquiries
• Good level of understanding of touristic geographical locations.
• Confidently selling products/packages within multiple regions within the country
• Very good product knowledge and basic logistical understanding
• Strong Interpersonal, Communication and Presentation skills.
• Reporting, Planning, and Organization skills
• High Integrity skills
• Computer Proficiency and Excel skills
• Excellent Customer Service skills
• Persistent and Dependable
• Creative, Charismatic, and Knowledgeable with the latest sales and marketing techniques.
• Positive, Diplomatic team player with the ability to handle pressure
• Attention to detail.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested applicants should send their CV and Cover Letter quoting the job title (SALES AND MARKETING REP. GROUP PORTFOLIO) as subject to reach us not later than 27th SEPTEMBER 2022 to careers@italgloballtd.com  stating the current pay and expected salary. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.


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