Summary
Date Posted: Tuesday, March 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Your day-to-day
Direct Tele-collections
• Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
• Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
• Creatively determine alternative ways to reach evasive farmers
• Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
• Creatively Use Technology
• Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
• Use special technological tools to make special plans with customers that will maximize their chance of repayment
• Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
• Distill feedback received from farmers to guide strategy
• Collaborate and See The Big Picture
• Share strategies that you’ve developed with the entire team to help others improve
• Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

You have:
• Work extremely hard and always show up with energy and enthusiasm
• Have a deep knowledge of Apollo’s business and customers
• Seek constructive feedback on how to improve
• Understand how to interpret data and draw conclusions independently
• Be motivated by incentive-heavy compensation
• Have strong analytical and problem-solving abilities
• Communicate fluently in both Swahili and English (bonus for more languages!)
• Having a collections background is an added advantage
We:
• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
• Make magic happen to solve hard problems and always come with solutions when challenges arise
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Take pride in our work and share the responsibility to see it through from conception to deployment
• Back up our talk with a competitive compensation and benefits package and challenging projects
• Value autonomy, honesty, transparency, and respect
• Are excited to hear from you!

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Interested and qualified? Go to Apollo Agriculture on jobs.lever.co to apply

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