Summary
Date Posted: Tuesday, April 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Relationship Officer – Operations & Cutomer Services
The job holder will be responsible for cash and cheques operations, growth of Non-funded income and ensuring compliance to Operational processes and procedures.

Key Duties and Responsibilities
• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures.
• Cash handling & cheque processing and ensuring accurate update of the various transactions on the T24 core banking system.
• Ensuring sufficient controls in cash management both for the tills and vault.
• Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.
• Adequate cash stock management with buying and selling from the vault as appropriate.
• Ensure strong adherence to anti money laundering (AML) and know your customer (KYC) policy guidelines.
• Compliance to policies, procedures and regulations ensuring that all processed performed are within the banks policies and procedures.
• Daily reconciliation of all transactions (360 degrees view).
• Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives
• Ensure maintenance of proper records and control of all relevant registers.
• To identify and report suspicious transactions to the AML Officer on a timely basis
• Drive account utilization by engaging customers to advice on available channels.
• Responsible for Marketing of Banks’ Products & Services.
• Maintain a high level of customer satisfaction that grows the business through referrals and repeat business.

Qualifications and Competencies:
• A minimum grade of C+ (plus) in KCSE
• An undergraduate Bachelor’s degree or Diploma in Business related courses from a recognized
• Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
• Proficiency in computers is mandatory.
• Ability to analyze and interpret financial statements
• Clear understanding of microfinance/banking industry is an added advantage.
• Good interpersonal & communication skills with excellent customer service.
• A team player with the drive to improve performance.
• Persuasive with strong recognition skills,
• Self-driven and possess the ability to work with minimum supervision
• Ability to work independently under minimum supervision.
• Strong Christian values, commitment and passion for the transformation of the population.
• Aged between 26 and 35 years

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
The full job profile is also on the website and qualified and interested candidates who meet the criteria should download the “Job Application Form” https://www.smep.co.ke/home/wp-content/uploads/2021/07/SMEP-JOB-APPLICATION-FORM.pdf, and send their filled applications to recruitment@smep.co.ke, on or before Saturday 23rd April, 2022. Only shortlisted candidates will be contacted.

All Jobs

QUICK ALERT SUBSCRIPTION