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Relationship Manager - Personal Banking job at HFC Limited
HFC Limited
Website :
968 Days Ago
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Vacancy title:
Relationship Manager - Personal Banking

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

HFC Limited

Deadline of this Job:
23 August 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Wednesday, August 17, 2022 , Base Salary: Not Disclosed

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Learn more about HFC Limited
HFC Limited jobs in Kenya

JOB DETAILS:
Overall Job Purpose
The Relationship Manager - Personal Banking will be primarily responsible for servicing and managing client relationships in Personal Banking by engaging them, identifying their needs and providing them with the appropriate solutions from the entire range of HF Banking products. Driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby increasing customer share of wallet with the Bank.

Principle Accountabilities
• Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.
• Ensure clients are aware of all the Privileges & Solutions offered under Personal Banking.
• Ensure clients are aware of all financial services offered by the bank- drive full service bank agenda.
• Use systems effectively for customer contact management, sales and service activity.
• Ensure delivery of service promise for improved customer satisfaction levels.
• Minimize client attrition.
• Ensure set Complaint Management processes are followed and TATs are met.
• Source New Business from Personal Banking clients through referrals, marketing activities and personal contacts.
• Develop the Personal Banking customer base and expand the unit’s business growth through marketing of the Personal Banking products and services.
• Enhance HF Personal Banking sales/ revenues and promote cross selling of bank products to all existing clients.
• Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.
• Achieve Product Holding per customer growth targets
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
• Participate in SME and Institutional Bank customer calls for marketing initiatives.
• Drive segment based focus products agenda and conduct branch product trainings.
• Complete training programs allocated in line with your Role.
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.
• Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.
• Ensure required approvals are obtained before authorizing payments.
• Monitor overdrawn accounts/ overdue loans and follow up for clients to regularize.
• Ensure accounts are not overdrawn without authorization.
• Adhere to set processes and procedures.

Minimum Qualifications, Knowledge and Experience
• Bachelor’s degree in a business related field
• Master’s Degree will be an added advantage
• Retail Banking Associate (RBA UK)
• Customer Relationship Management Course
• Minimum 3 years’ experience in similar job with a financial services institution
• CISI Certified Level 1 will be an added advantage

Key Competencies and Skills
• Knowledge of Banking and Business Operations
• Audit Standards and Legislations
• Compliance and Regulatory Framework

Conceptual and Analytical Skills
• Intricate understanding of products pertaining to HNW customers both internal and external (competitors).
• Basic market knowledge of various investment vehicles / markets/ economics.
• Strong interpersonal skills and appreciation for diversity
• Team player with ability to train, develop and mentor junior staff.
• Relationship Management skills.

Networking Skills.
• Communication and Interpersonal Skills
• Personal Ethics
• Negotiation Skills
• Extrovert/ Amiable personality.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Apply here https://www.hfgroup.co.ke/careers/jobapplication/relationship-manager-personal-banking-2022-08-12-10-22-44  

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Kenya
Job Type: Full-time
Deadline of this Job: 23 August 2022
Duty Station: Addis Ababa
Posted: 17-08-2022
No of Jobs: 1
Start Publishing: 17-08-2022
Stop Publishing (Put date of 2030): 17-08-2065
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 157μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"371μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES978μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin82μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin81μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`79μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'140μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'252μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 2684101μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?80μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?328μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy