Summary
Date Posted: Wednesday, February 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We’re hiring a Quality Analyst to join our growing team! Our ideal candidate has incredible attention to detail and can wear multiple hats. You will play a critical role in helping our delivery team ace pilots and get new business.

Responsibilities:
• Analyze taskers’ work output against guidelines/standards and providing feedback
• Coaching taskers and helping them improve on their weaknesses
• Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
• Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders
• Collaborating with Operations to ensure that best standards are revised and updated where need be
• Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
• Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews

Requirements:
• Great attention to detail
• Excellent communication and feedback skills
• Planning and organization skills
• Strong interpersonal skills
• Reporting and analysis skills
• Conflict prevention and resolution skills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
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