Summary
Date Posted: Friday, April 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Description
We are pleased to announce the following vacancy for Product Manager - Digital content within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description
Reporting to the Tribe Lead – Digital Services. The position holder will serve the below role purpose;
• Build and manage high quality product roadmaps based on your vision and strategy
• Define the Vision so that the development team clearly visualize the expected outcome by the user and manage the product backlog
• Prioritize the Product Backlog to best achieve goals, missions and maximum outcomes.
• Oversee development to make sure that he/she is participating in the overall development stages of the product.
• Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
• Partnering with local and global brands to identify and influence development of new products and services.
• Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience
• Participates in the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives

Key accountabilities and decision ownership:
• Agree with the business and all stakeholders on the Product roadmap and deliverables for each quarter and drive innovation
• Deliver a stable and in best in class customer experience
• Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible
• Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product
• Develop the commercial case and secure commercial approvals for the Product
• Oversee the Product commercial plan deliverables by working with Stakeholders and prepare and update all documents.
• Present Formal product commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
• Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements

Qualifications
• Upper second class degree in Business or Commerce from a recognized University
• 5 years working experience in Telecom
• Digital content product Experience
• Experience building app stores or integration platforms
• High level knowledge of Commercial knowledge

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Use the link below to apply.
https://safaricom.taleo.net/careersection/ex/jobdetail.ftl?job=22000203&lang=en

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