Summary
Date Posted: Monday, July 19, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Position: Policy Administration Manager (For a Medical Insurance Company)
Employer: A BUSY MEDICAL INSURANCE ADMINISTRATOR COMPANY
Ref No: SGK-PAM-07-2021
Industry: INSURANCE
Job Category: MIDDLE MANAGEMENT
Town: NAIROBI
Country: KENYA

Deadline: 30/07/21

Requirements: UNIVERSITY DEGREE/DIPLOMA IN BUSINESS ADMINISTRATION/MANAGEMENT OR OTHER RELATED FIELD. GOOD COMMUNICATION SKILLS, LEADERSHIP EXPERIENCE, CRITICAL THINKER, PROBLEM SOLVER, ANALYTICAL, CUSTOMER SERVICE, IN-DEPTH KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES AND PRACTICES. IN-DEPTH KNOWLEDGE OF CUSTOMER SERVICE SOFTWARE, DATABASES AND CRM TOOLS. ATTENTIVENESS / EMPATHY AND WILLINGNESS TO LEARN. FRIENDLY ATTITUDE.

Experience: AT LEAST 3 YEARS HANDS ON WORKING EXPERIENCE AS A SENIOR POLICY ADMINISTRATOR OR POLICY ADMINISTRATION MANAGER IN A LOCAL, REGIONAL OR INTERNATIONAL MEDICAL INSURANCE COMPANY DEALING WITH MEDICAL CLAIMS, UNDERWRITING OR POLICY ADMINISTRATION. CUSTOMER SE
Salary: KSHS. 150,000 - 200,000 PLUS OTHER GENEROUS COMPANY BENEFITS

Additional Attributes: POLICY ADMINISTRATION MANAGER MAIN JOB PURPOSE IS TO DRIVE ALL POLICY ADMINISTRATION OPERATIONS TO ACHIEVE A SUPERIOR COMPETITIVE ADVANTAGE RESULTING IN CONSISTENTLY IMPROVING SERVICE STANDARDS, CUSTOMER SERVICE AND MAXIMUM NEW BUSINESS GROWTH AS WELL AS BUSINESS RETENTION ACROSS TARGET MARKETS.

OTHER DUTIES INCLUDE: - Lead Policy Admin Operations by Automating All Steps to Achieve Process Efficiency and Accuracy, Train The Teams Thoroughly About Process Enhancements, And Document All Business Processes in Detail. Generate and Analyze Integrated Data So as to Compile Regular Dashboards, Management Reports and Balanced Scorecards Demonstrating Consistently Improving Kpis. Achieve and Exceed All the Kpis Related to Turn Around Time, Accuracy, And Service Delivery. Provide Comprehensive Assistance to Direct Clients and Brokers – Where Required in Terms of Policy and Processes. Provide Detailed and Timely Information to Aetna Based On Regular Payment Reports Received from Aetna to Ensure Funds Are Allocated Swiftly. Use Navision Data and Reports So That Clients Pay the Due Premium Timeously Along with All Necessary Compliance Documents and Coordinate with Aetna to Ensure Our Commission Is Always Received On Time. Handle The Policy Review Process Every Year - Which Includes Updating / Amending / Ordering The Respective Literature and Getting the Required Approvals from Aetna. Handle All Key Group and Individual Renewals Together with The Team by Issuing Renewal Notices and Engaging Clients, Brokers and Aetna Adequately Ahead Of The Due Date. Facilitate Team Leaders to Realize Teams’ Full Potential with Respect To Operational Kpis And Service Delivery With Due Regard To Compliance Policies And Good Management Practices. Encourage Continuous Professional Development of All Team Members. Use Emotional Intelligence to Develop Adaptable and Positive Teams. Train Teams to Gain People Commitment by Clear and Simple Communication as The Key to Achieving Excellence. Instill A Culture of ‘Customer First’ And ‘People to People Approach’.

SGK reserves the right to shortlist: if your CV is already in the SGK databank, Do not apply


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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Job application procedure

Contact Information:
Skills Geographic (K) Ltd, Staff Recruitment Division,
Vision Plaza, Mombasa Road, 1st Floor - Suite 37
P.O Box 20407-00100 Nairobi, Kenya. Tel: +254-20 2385928
Mobile(s) +254-734 736083 / +254-714 980231
Email: recruit@skillsgeographic.com 

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