Vacancy title:
Outbound Collections Agents

Jobs at:
Nimble Group

Deadline of this Job:
17th September 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 3rd September2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
Job Purpose:

To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Nairobi, Kenya

Outbound Collections Agents Job Responsibilities
Under the management / direction of the Team Manager, the Outbound Collections Agent will have the following responsibilities (including but not limited to):

•  Collections and Productivity Management
  
•  Ensure that allocated collection target/s are achieved
  
•  Ensure that allocated productivity target/s are achieved
  
•  Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  
•  Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
  
•  Ensure full understanding of product/s working on
  
•  Quality Management
  
•  Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  
•  Adhere to / utilize the collections call script/s
  
•  Ensure that all debtors information held on record is up to date and accurate
• Ensure that the accounts are properly maintained at all time on the collections system
  
•  Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
  

Requirements for the Outbound Collections Agents Job

•  A minimum of 2 years working experience and above call centre* experience would be advantageous
  
•  Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
  
•  Credit and Criminal clear
  
•  Strong communication skills
  
•  Computer literate
  
•  Understanding / working knowledge of a collections system is advantageous
  

Skills

•  Target driven
  
•  High level of integrity
  
•  Strong work ethic
  
•  Self-motivated
  
•  Able to work under pressure
  
•  Reliable
  
•  Time management
  
• Able to work in a team
  

Remuneration Structure

•  Basic Salary PLUS Uncapped Commission
  
•  Funeral Cover (at the full cost of the employer)
  
•  Life Cover (at the full cost of the employer)
  
•  Disability Cover (at the full cost of the employer)
  
• Working Hours
  
•  Monday – Friday: 17:00 until 21:00
  
•  Saturdays: To be discussed and agreed upon acceptance of offer