Detailed Description        
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) 

• Embrace, ensure and maintain a positive safety culture, a healthy and secure management of the turnaround process through complying with company procedures, processes, regulatory authorities and requirements of customer airlines. 
• Co-ordinate and direct all suppliers and departments engaged in the turnaround process. 
• Manage any disruptions to turnaround activities in liaison with the HCC. 
• Ensure that processes are delivered according to Company standards or Customer Airline agreed SLAs. 
• Monitor sequence activity against agreed station turnaround plan and timings. 
• Act as the key liaison or as a central point of contact with all stakeholders (HCC, crew, Ground services etc ) on all issues arising while supervising the overall turnaround activity and inhibit deviation from agreed turnaround plan. 
• Raise casual operator’s billing forms to ensure billing for services rendered detailing usage and time of all GSE and other resources/services provided.
• Monitor quick transfer of short connecting baggage to avoid misconnections.
• Identify and report hazards, near-misses, incidents and accidents within the turn-around process. 
• Ascertain all aspects of aircraft preparation in readiness for offloading/loading as per standard operating procedures. 
• Ensure compliance between loading instructions and load presented for loading whilst strictly adhering to the instructions unless authorized to deviate. 
• Provide leadership and direct supervision staff who are undertaking all loading and equipment operations activities associated with turnaround to ensure conformity with all Standard Operating Procedures. 
• Champion ramp safety by effectively enforcing ramp standard operating procedures to reduce ramp incidents and accidents ensuring healthy, safe and secure working environment. 
• Act as a safety coordinator by maintaining safe and secure processes for the duration of the turnaround. 
• Ensure on time and proper completion of offloading and loading of cargo and baggage for efficient delivery for both Kenya Airways and customer airlines.  Report torn, leaking and oversize packaging and defective ULD’s before loading and when offloading.
• Ensure ULDs are properly secured with ULD hold floor locks and bulk loads correctly with nets and approved tie downs complying to correct lashing / load spreading. 
• Ensure that special loads, including Dangerous Goods are stowed according to regulations and Carrier operating procedures. 
• Upon completion of loading, communicate the final loading to the Load controller. 
• Ensure correct baggage reconciliation procedures are met and documentation completed before aircraft departure. 
• Optimize maximumly all the allocated resources and tools of work 
• and maintain constant ground to cockpit communication in a clear and precise manner (if authorized and when required to do so) 
• Identify and report hazards, near misses, incidents and accident within the turnaround process.  Adhere to KQ WAY principals and best practices.

Job Requirements        
Knowledge and Experience Qualification (Minimum) 

• Relevant University Degree with 3 years’ experience in Ground Operations Or 
• Relevant Diploma with over 6 years’ experience in Ground Operations Additional Qualifications 
• Knowledge of Load Control and Weight & Balance. 
• Aircraft Turn Around coordination training 
• Aircraft Handling & Loading 
• Dangerous Goods CAT 8 
• Excellent knowledge of KQ products. 
• Airside Safety Awareness 
• Airside driving training 
• Aircraft Ground Movement 
• Aviation Security Awareness 
• Safety Management System (SMS) Awareness 
• Basic Passenger Handling 
• Supervisory Skills training 
• Management of ULDs 
• JKIA Local emergency procedures Years of Experience (Minimum) 
• At least 3 years’ experience in Ground Operations.

Job Requirements        
Knowledge, Skills and experience: 

• Bachelor’s Degree in Supply Chain management or diploma from a recognized institution. 
• Minimum of 3 years’ experience in aviation, 2 of which must be in a similar role within a Warehouse. 
• In-depth knowledge of inventory and supply chain management. 
• Forklift certification and/or ability to successfully complete forklift training and operate machinery safely according to company protocol. 
• Training in the shipment and handling of Dangerous Goods. 
• General knowledge of logistics, warehousing procedures and statutory regulations. 
• Knowledge of KCAA/EASA and Company requirements is preferred. 
• Excellent communication, organizational skills and ability work well under pressure.