Summary
Date Posted: Monday, December 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
• The Operations Officer will be responsible for ensuring the management and control of operations in the branch to deliver operations efficiency, compliance control and customer service.

Key Responsibilities and Accountabilities
• Cash Management at the Teller and Vault
• Branch cheque clearing management
• Enforce adherence with compliance and control procedures
• Implement service standards and practices to ensure excellent customer service
• Ensure adherence to budget and identify opportunities for cost efficiency
• Ensure that there is income leakage
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
• Ensure customer Queries, Requests or Complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue Management)
• Ensure that the Work environment meets the Health and safety standards and regulations and reflects the brand identity
• To perform any other duty as assigned in line with the organization goals and objective.

Qualifications and Experience
• A University Degree in a Business-related field
• Diploma in banking, CPA qualifications
• 3 years’ experience 1 of which must be in cash management
• Good communication and interpersonal skills
• Able to multitask
• Knowledge of back-office procedures and processes

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. 
• Kindly indicate the position title on the subject line when applying.

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