Summary
Date Posted: Wednesday, April 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
• Serve as member of executive team and assist in determination of company strategy
• Manage entire network of branch and staff members
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Make the organization an adventurous and desirable place to work
• Contribute to growth of the institution as a key player in the Kenyan microfinance industry
• Manage the client services team alongside the branch mangers
• Implement and monitor staff training and performance
• Assist the marketing team in the rollout of client acquisition initiatives
• Manage the operational HR function
• Delivery of all operations services to meet the needs of the institution
• Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk
• Maintain a high level of efficiency in all the business processes
• Entrench measurable and meaningful customer service standards and practices
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.
• Ensure all audit issues are addressed
• Develop control measures to mitigate risks in operations
• Develop and manage the operating budget for the department
• To perform any other duty as assigned in line with the organization goals and objectives.

Qualifications & Experience
• University degree in Operations Management, Accounting, BCom or any other Business-related field
• Professional banking qualifications and its equivalents will be an added advantage
• 10 years’ work experience managing operations in a high velocity sales environment and/or operational & customer service experience in a retail environment.
• Good sense of responsibility
• Proven leadership skills
• Strong presentation and communication skills.
• Proven ability to generate new business
• Possess strong analytical and interpersonal skills
• Can make prompt decisions and be independent in problem solving and risk management
• Leverage in technology
• The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving and people management.

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to vacancies@corporatestaffing.co.ke before 11th April 2022. Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted

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