Summary
Date Posted: Friday, January 20, 2023 , Base Salary: Not Disclosed

JOB DETAILS:


The mission of KRC is to be a resource hub for staff capacity development and networking for Member Associations in the ESAF and other SOS CVI regions, as well as external child care stakeholders.

Mission of the Position
• Manage and direct operations team to achieve business targets
• Providing inspired leadership for the operations team to ensure quality delivery of services.
• To implement the right operational processes and practices across the centre.
• Promote an organization culture that encourages morale and high performance
• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, and enhanced management reporting.
• Ensuring that health and safety regulations are followed.
• Monitor and control expense according to allotted budget.

Key Result Performance Areas And Responsibilities
Operations Management & Business Development
• Lead the centre's operational activities and personnel to operate efficiently and deliver quality services for the customers.
• Lead the review and alignment of all the centre’s operational areas to become fully compliant to the statuary requirements.
• Develop and manage the execution of operational budget for the centre and ensure proper cost optimisation.
• Guide and supervise the service staff to deliver upon their assigned duties and tasks.
• Organise regular staff meetings and debriefing session to further discuss ways of optimising and improving the centre services.
• Develop and supervise the execution of facility maintenance plans (regular/ preventive).
• Develop marketing and revenue plan to ensure sustainable income for the centre.
• Regularly monitor the centre booking calendar and negotiate with meeting organisers adjustments to ensure optimal use of resources and occupancy of the centre.
• Lead the engagement and organise regular meetings with the contracted suppliers to ensure professional and quality delivery of the contracted services.

Operations Optimisation
• Develop SOPs and workflows for departmental coordination activities (guest services, F&B, logistics, finance, ICT) for different types/size events.
• Develop SOPs for unplanned/emergency gaps and logistics/hospitality incidents.
• Organise safety and security assessment and provide recommendations to the management.
• Develop SOP for security incidents reporting and responding.
• Develop SOP for stock management.
• Ensure availability of maintenance spare-parts stock and certified maintenance internal/external labour.
• Analyse the suppliers’ performance and provide formal recommendation to the management on further engagement/disengagement of the business relation.
• Identify need for additional suppliers’ categories for pre-qualification process.

Quality Management
• Define service quality standards and measures to ensure the highest guests satisfaction.
• Ensure high standards of food preparation, rooms cleaning services and venue setup.
• Conduct random quality inspection on the different facilities of the centre.
• Interact with the guests/event organiser & ensure their satisfaction & needs fulfilment.
• Serve as escalation point for clients’ grievances. Provide timely & quality resolutions.
• Review and analyse the guests’ feedback and organise post events team debriefing.

Events Management
• Supervise the event booking process and authorise final event cost and reservations confirmation to the organisers.
• Lead events coordination meetings with the various department to ensure smooth and professional event preparations.
• Sign off events coordination meeting results, budget, staff roaster and supervise the execution of the tasks through the different departments responsible.
• Supervise the logistics requests and delivery of the event consumables/services (food, cleaning materials, stationary, transport, COVID-19 tests).
• Sign off the room allocation based on the meeting organisers requirements.
• Support the development of (logistics and security) briefing packs for guests and visitors.
• Provide directions and support, on meeting logistics emergency incidents.
• Ensure optimisation of all event consumable materials (food, cleaning materials, stationary) to reduce waste and prevent fraud.
• Maintain overview of the food and beverage stock through the period of the event and ensure constant availability of emergency stock.
• Ensure the events bills and dues are delivered and settled timely.

Financial & Risk Management
• Maintain regular overview and monitoring of the operational budget of the centre, and advise the management on any expected shortfalls or unplanned costs.
• Verify and approve local purchase orders and payment vouchers for the facility and event management.
• Supervise the execution of the procurement process in accordance to the organisation's procedures.
• Ensure payables and receivables are cleared timely by the finance department.
• Ensure adequate monitoring of the assets, inventory, stock status for efficient usage and fraud prevention.
• Support the internal and external audit process inclusive providing management response on the audits findings.
• Introduce/optimise anti-fraud/anti-corruption processes and controls, and ensure regular training & orientation for all the staff on them.
• HR Management
• Recommend/Facilitate training sessions for the staff on the relevant speciality.
• Monitor the staff daily attendance and approve leave and absence permissions
• Address conflicts, performance and grievance issues of the staff
• Conduct annual Performance Appraisal Talks, and Individual Work Planning
• In close cooperation with the HR Advisor, ensure the completeness of the personnel files.

Must Criteria
• Bachelor Degree in Hospitality Management. Additional professional degree is a plus.
• 5-7 years’ proven experience in managing operations of hospitality facilities.
• Strong financial knowledge.
• Strong experience of food and beverages management.
• Proven experience on sales and revenue management.
• Excellent customer service, communication and interpersonal skills
• Excellent leadership skills with hands on, leads by example style.
• Excellent command of written and spoken English. French is a plus.
• Advanced knowledge of statutory and compliance requirements for hospitality facilities.
• Proven skills on emergency/crisis management.
• Professional Digital Skills on Microsoft tools (Word, Excel, Outlook).

Competencies – Knowledge, Skills, Abilities
• A strong strategic and business mind-set.
• Self-motivated and managed, service and result oriented and innovative.
• A team leader and team player with excellent communication, negotiation and presentation skills.
• Experience in people management.
• Have critical eyes for the details to ensure high quality results.
• Ability to work in stressful situations.
• Availability to step in in unforeseen emergency situations outside regular working hours.
• Ability to receive feedback and accept criticism.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to SOS Children's Villages on careers-sos-kd.icims.com to apply


All Jobs

QUICK ALERT SUBSCRIPTION