Summary
Date Posted: Tuesday, June 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Operations Assistant, Service Desk
Cross-Functional & Technical Competencies
Knowledge Generation
• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
Working with Evidence and Data
• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
Communication
• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
Documents and records management
• Overall document (hard or electronic) management; registry and retention policy including storing and archiving
Data literacy
• Understand the potential as well as the limitations of using data driven innovation
• Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration

Required Skills and Experience
Education:
• Secondary education, higher technical diploma or first university degree in communications, human resources or business administration a strong asset.
Experience:
• 5 years of relevant work experience, preferably in customer/client support, human resources, or office administration;
• Alternatively, bachelor’s degree in a relevant field in combination with 2 years of experience preferably in customer/client support, human resources, or office administration may be accepted;
• Knowledge of information technology at an advanced user level, including office software packages (MS Word, Excel, etc.)
• Excellent written communication skills with the ability to adapt to different audiences
• Experience using a Client Relationship Management (CRM) system for customer/client support a strong asset.
• Fluency in English;
• Working knowledge in French and/or Spanish is desirable.

Work Hours: 8

Experience in Months: 60

Level of Education: High School

Job application procedure
Interested and qualified? Go to UNDP on estm.fa.em2.oraclecloud.com to apply

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