Duties & Responsibilities

• Create and own the product roadmap planning processes for Wasoko last mile operations e.g. Logistics optimization, route planning, delivery process execution, returns management
• Formulate and execute a rolling product roadmap in support of portfolio plans. Identify, marshal and organize resources to meet required goals
• Lead new product introduction efforts within specific goals for team leadership, customer delivery processes and designs, schedule, cost, quality, availability and order cycle time goals
• Engage with internal vendor partners to create, implement and maintain product change management processes within the logistic systems
• Align matrices with team members from across all functions to develop new product plans and sustain change management processes. Typical functions include Planning, technical project management, reducing transport cost per order, optimizing the current product, Reporting etc.
• Represent delivery product and design team. Use production expertise to influence and negotiate for last-mile operations.
• Communicate project status updates to various project stakeholders, including team members and executives. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.
• Always push the leading edge of innovation, excellence, and program management practices.
• Stay abreast of the latest advancements in technology, competition, industry developments, and regulatory environment.
• Help implement best industry standards and best practices in the last leg of supply chain processes and systems

Requirements

• 4 - 8 years of experience working with logistics and/or field force for multi-location teams
• General manager/owner mentality, entrepreneurial drive, and proven ability to take ownership and influence others
• Proven ability to drive cohesion and collaboration among many different people & functions
• Confidence, presence, and credibility to command the respect of colleagues and senior stakeholders, especially within Sales, Operations and Engineering
• Extensive knowledge of product lifecycle management, product strategies, product requirements and roadmap planning, and product requirements decision making
• Exceptional communication skills which include clear written and verbal communication as well as the ability to listen effectively
• Excellent creative thinking skills with an emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• Demonstrable capability to negotiate requirements and decisions effectively across a diverse range of teams and to lead through influence
• Ability to create, formalize, and implement, a product portfolio strategy
• Ability to influence cross-culturally across a range of global stakeholders in the engineering, operations, and marketing organizations
• Proven ability to execute in all phases of the product development life cycle, resulting in high-quality software or IoT hardware products, delivered on time
• Demonstrated ability to work in a self-directed manner, seeking out areas that need attention, rather than being asked to look at specific problem areas
• Outstanding technical problem-solving skills and a passion to solve hard problems
• Strong program management skill set with the ability to lead cross-functional team

About The Role

This position is a key member of the leadership team responsible for overseeing warehouse operations across the region. The role will be the custodian of Health & Safety and accountable for inventory integrity, order fulfilment and the movement of goods in and out of the Fulfilment centers with the objective to develop a customer-centric culture in all that we do within our facilities.

Reporting to: Head of Logistics Operations

Roles and Responsibilities

• Ensure superior customer experience through a perfect order that is delivered in full and is on time.
• Oversee a network of 50 Warehouses across 6 Countries with 15% - 20% Growth MOM
• Lead and Educate Country and Branch Managers in identifying key performance improvement indicators, targeting opportunities for improvement, adopting best practice processes and successfully executing improvement initiatives.
• Actively participate in the recruitment and hiring process, ensuring we always attract and retain the best talent.
• Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Safety, Quality, Productivity and Customer Service.
• Ensure the company's physical assets (building, equipment, inventory, etc.) are properly controlled, maintained, protected and utilised. Drive process improvements to continually improve fulfilment efficiencies.
• Own the overall performance visibility for the fulfilment team versus targets set m-o-m/ q-o-q. Engage closely with initiative owners to ensure target completion can be achieved on time.

Requirements

• Degree (Bachelor/Masters) in Supply Chain Management, Project Management, Business, Logistics Operations, or related field
• 8-10+ years of experience in Operations Management, Logistics & General Management with a data-driven and analytical focus
• A good understanding of fulfilment center and transport operations with a regional span of control
• Track record of leading and inspiring a team of individuals to work collaboratively and continuously improve results
• Solid team player with a Customer First mindset
• Strong attention to detail, analytical mindset and systematic problem-solving skills
• Self-motivated and desire to learn and seek new challenges
• Ability to influence others, including key stakeholders in the wider business
• Power BI/Tableau Proficiency advantageous
• WMS - Manhattan Scale or similar proficiency advantageous
• LMS - Loginext or similar proficiency advantageous