Duties and Responsibilities

• Assess the ICT Requirements of Departments in liaison with the other ICT staff to meet the needs of these Departments;
• Conduct user training and support for all staff on the necessary skills needed for effective service delivery in the end-user environment;
• Develop and maintain suitable tools for the preparation of statistics and reports as may be required from time to time by the University;
• Work closely with the applications team, network team, technical team and the University administration   to   coordinate   their   efforts   towards    effective user support in the Departments
• Develop, maintain and regularly carry out appropriate data and application backup and security procedures.
• Design, develop, test and maintain core applications and databases towards meeting the expanding needs of the University;
• Work closely with the network team, ICT support team and the University Management towards achieving an effective, fully integrated information system to meet the changing needs of the University.
• Design and implement disaster recovery and continuity systems for University software applications and databases; and Train and develop the requisite leadership, managerial and technical skills towards meeting the needs of the Applications Management Team. Any other duties that may be assigned by the immediate

Requirements

• Bachelor’s degree or its equivalent in specialized in ICT and related field
• Certification in specific area such as Web, Security/Networking (Microsoft, Cisco, Oracle),
• Minimum of 3years’ experience at Grade 9 or at a similar position in a recognized academic institution.

OR

• Must possess Higher National Diploma in Computer Science/Computer Technology/ Information Technology or its equivalent from a recognized institution.
• Certification in specific area such as Web, Security/Networking (Microsoft, Cisco, Oracle),
• 5 years’ experience at Grade 9 within MKU or in a similar position in a recognized academic institution

Duties and Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Work on building, configuring, and deploying SQL, MySQL and Oracle databases as required. Ability to manage multiple Database Servers, including administration, application configurations, upgrades, and system patching. 
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance

Requirements

• At least a Master’s degree or its equivalent in computer science, information technology, information systems, or similar.
• 3 years’ experience in a similar position or at Grade 10 within MKU

or

• Bachelor's degree in computer science, information technology, information systems, or similar.
• Applicable professional qualification, such as Microsoft, Cisco, SQL, MySQL, Oracle, C-Sharp, Python certification.
• At least five years' experience in a similar role or at Grade 10 within MKU.
• Extensive experience with ICT systems, networks, and related technologies.
• Solid knowledge of best practices in ICT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.