The RO, Diaspora Banking will be a key driver for the development and execution of sales and marketing programs in line with the Diaspora Banking strategy

Responsibilities

• Managing Kingdom Bank Ltd’s existing MTS and supporting branches to grow the remittances business.
• Grow/partner with new MTS and work with relevant department/s to submit MTS application to CBK for the money remittance partnerships.
• Assist Diaspora banking business to meet the expected growth in customer numbers, deposits, earnings, facility utilization, and usage of all bank products and services.
• Take part in diaspora market drives and take full responsibility of customer relationship management
• Assist in managing diaspora customer inquiries/ queries /transactions in compliance with Kingdom Bank operational guidelines and procedures with zero tolerance for operational risk & fraud.
• Receive, verify, and certify against original; all account application documents and forms from diaspora customers.
• Check and verify the accuracy, and completeness of the documents against the checklist provided according to product lines; KYC/AML compliance requirements
• Ensure the department Operations standards /procedures are adhered to.
• Ensure Diaspora products/services are set up correctly in the system
• Ensure customer data is well maintained in the system e,g  email, and phone number, and in the proper format including country code on all accounts that have been opened.
• Receive customer instructions on managing their accounts, including standing orders, stop payments, fixed/call deposits, Visa cards, and internet banking. Mobile banking e.t.c 
• Ensuring quality and excellent service delivery to customers 
• Dormant Account management as per Bank’s policy and procedure guidelines. 
• Train and sensitize Bank staff on Money remittance services and Diaspora Banking
• Conduct market intelligence on Money remittance & Diaspora Banking
• Embrace a culture of teamwork, support for each other, and commitment to the branches and the Bank’s goals and aspirations 
• Any other duties that may be assigned to you

Qualifications

• Bachelor’s degree in Finance/Business related field.
• Have a minimum of 2 years working in the Banking Industry; with relevant experience in product knowledge and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry especially in the Diaspora Banking space.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and is able to explain complex Business issues.
• Track record of excellent customer service experience and adherence to SLA’s to achieve results.
• Proficient in the use of Banking and office management systems.

The Marketing & Communications Officer will support all marketing, branding, public relations and communication activities of the Bank.

Key Responsibilities

• Execution of communication plans to ensure clear and compelling messaging to all stakeholders
• Implementation of the Bank’s social media and website strategy to ensure up-to-date and informative website & social media platforms

Main activities

• Coordinating the Bank’s events, public relations, communication, CSR, and corporate affairs to increase brand equity
• Manage all elements of Kingdom Bank’s digital and online presence, designing and driving the Bank’s social media strategy and tactics
• Development of all Kingdom Bank’s print communications, marketing collateral materials, and electronic communications including the website and new media
• Schedule and package internal communications, including design and content management for internal emails and circulars 
• Track the social media traffic flow and provide internal reports regularly
•  Optimize content for the website and social networking channels such as Facebook, Twitter, Instagram, YouTube, and LinkedIn
• Preparing weekly progress reports on online and offline marketing projects
• Development of compelling articles for newsletters, success stories, fact sheets, social media posts, and creative digital material such as website content, videos, visual images, press releases, flyers, etc.
• Curating communications materials to support the development of project events and workshops in collaboration with the Marketing and Communications Manager and the project teams.
• Maintain project library of all communications tools, photos, and events in a digital format.
• Perform any other duties as may be assigned from time to time

Qualifications

• Minimum 1 year experience in a marketing, public relations, or communications role in a financial institution, insurance institution or any other relevant field.
• Experience in digital marketing.
• Experience in copywriting.
• A Degree in Social Sciences or a related field.
• Relevant professional qualifications.