Job purpose:

• The business analyst is the individual who has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users. The business analyst serves as the conduit between the customer community and the software development team through which requirements flow.
• A business analyst will be involved throughout the entire system implementation. The business analysis function is a project role, not necessarily a job title. The BA will be responsible for seeing that the tasks are performed properly.

Key Responsibilities:

• Work with the product owner or project sponsor to document the product’s vision and the project’s scope.
• Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those must base their work on the requirements.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Participate in requirements prioritization.
• Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Enter, manipulate, and report on requirements stored in a commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.
• Manage requirements traceability information and track requirements status throughout the project.
• Manage changes to baselined requirements through effective application of change control processes and tools.
• Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization’s requirements engineering policies, procedures, and tools.
• Implement ways to reuse requirements across projects.
• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates. 

Knowledge, Experience and Qualifications required:

• Degree in Computer Science, Information Technology or equivalent.
• Professional Business Analysis qualification e.g. BCS Business Analysis.
• 2 years’ business analysis experience.
• Proven experience of delivering projects to time, cost and quality. 
• Successful experience of translating analysis into practical implementation.
• Facilitation and workshop experience.
• Experience of different project management approaches e.g. agile and waterfall.
• Knowledge of project management in a portfolio management environment.
• Knowledge of and familiarity with membership/professional body roles, purposes, and activities. 
• Familiarity with digital business models for the development and dissemination of knowledge and standards.
• Well-developed planning, organizational and business analysis skills. 
• Great communication skills – Written and verbal.
• Good influencing /negotiation skills to work with business teams to agree scope, requirements and priorities.
• Good team working skills. 
• Knowledge and experience of working within agreed project and change management governance frameworks.
• Process Modelling and Business Process Management.
• Risk and Issue Management experience.
• High-level of IT literacy, proficient user of Microsoft Office tools and MS Project.

Job Purpose:

The Quality Assurance (QA) specialist will oversee the activity of the quality assurance with Internal Audit department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the Britam’s products and/or development processes.

Key responsibilities:

• Develops, implements, and manages processes to ensure that systems and products meet required specifications for quality, function, and reliability prior to delivery.
• Collaborate in the design and implementation of efficient and effective quality assurance systems across the Britam group.
• Ensure that QA/QC processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices, ensure compliance with evolving innovations, and ensure responsiveness to new technologies as they become available.
• Identifies and sets appropriate quality standards and parameters for systems, products and business rules.
• Communicates quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
• Coordinates IT systems and product testing processes.
• Participates in IT systems and product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Perform quality assurance role for any strategy IT systems replacement, major upgrade or acquisitions.
• Reviews client, customer, and user feedback to confirm quality.
• Maintains compliance with the relevant local and international applicable laws, regulations, guidelines, and policies.
• Develop and maintain systems and products quality assurance policies, procedures, and QA success criterion.
• Undertake systems quality assurance reviews and recommend corrective actions.
• Conduct user training of Quality Assurance i.e. policies, standards and best practices.
• Performs other duties as assigned. 

Other responsibilities:

• Hires and trains quality assurance staff, if and when required.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.  
• Training of other department users on quality assurance standards.
• Training of both the Audit Team and the Risk and Compliance on quality assurance.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Business, Computer Science, Operations, Quality Management, or field related to the products being developed required.
• Three to five years of experience in related field required with supervisory experience a plus. 
• Certification of Control will be a huge plus (ISO 9000 etc.)
• Sound understanding of methodologies of quality assurance and related standards.
• Proficiency of databases, financial systems and Use of automated software testing and quality control tools.
• Ability to train and mentor other staff members.
• Excellent communication skills.
• Great attention to details.

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

Job Purpose:

• The Business Process Improvement (BPI) Analyst is responsible for future state process analysis, documentation, solution design, implementation and training/communication of BPI initiatives for core systems re-platforming. 
• This role will be responsible for streamlining, simplifying and improving core business systems end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience. 

Position Overview:

• Provide strategic leadership around initiatives focused on the sustained improvement of core business processes. 
• Act as a change agent to instill Lean methodology culture and ensure principles are utilized consistently. 
• Serve as the corporate expert on Lean process methodologies and process improvement tools.
• Help manage the development and delivery of Lean methodologies by coaching business leaders.
• Help define process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities. 
• Drive creation and implementation of visual metrics to build sustainability in to continuous improvement. 
• Track record of successful cross functional/project management & deployment leadership experience.
• Strong analytical and client-focused process problem solving experience. 

Key responsibilities:

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems that deliver tangible value to the organization. 
• Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure. 
• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures. 
• Analyze and develop business process diagrams and models to support process design and redesign initiatives. 
• Advisor on projects, offering solution-design support and best practices for process management. 
• Monitor business readiness and adoption of process performance audits and reports. 
• Partner with other cross-functional teams within company core business operations to identify and address improvement opportunities. 
• Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc. 
• Facilitate conversation around business process improvement, supporting team members across the Organization, continuous improvement concepts, projects and methodologies. 

Qualifications required:

• Bachelor’s Degree in Business, Computer Science, Information Technology or similar.
• 5+ years of business process improvement experience.
• Solid experience in Global Business Processes design and consultation. 
• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus. 
• Experience with Cloud-based Financial and Insurance Systems, Mobile APPs, Customer Portals, CRM, ERP and Enterprise Document Management Systems. Experience with Oracle ERP will be an added advantage.

Knowledge and experience required:

• Demonstrable applied knowledge of business processes and process improvement methodologies. 
• Ability to interface and communicate effectively with all levels of employees, management and diverse audiences. 
• Ability to influence and shape work, progress, and processes without ownership or control. 
• Solid business insight, with a strong familiarity of core business processes and the Employee Lifecycle. 
• Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc. 
• Demonstrated ability to lead complex projects from inception through completion.
• Knowledge of principles and methodologies of change management. 
• Proven experience working in a global and multi-cultural work environment.
• Strong organizational, time management and presentation skills. 
• Strong, professional work ethic.
• Ability to work in fast paced, fast changing environment. 
• Excellent interpersonal skills; Good team player and able to operate independently.