Summary
Date Posted: Friday, February 10, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required Skills And Experience
• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
• Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills (verbal and written)


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
OpenStack Technical Support Manager

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