Summary
Date Posted: Friday, June 16 2023, Base Salary: Not Disclosed

JOB DETAILS:
Purpose:
• To provide general customer service in respect to medical business customers.

Primary Responsibilities:
• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

Academic and Professional Requirements
Education
• Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)
• Computer literate in MS Office and other office applications
• Customer Experience training will be an added advantage.

Experience Required:
• Relevant experience in busy health environment 3
• Experience in a medical call centre management unit 1

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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