Vacancy title:
Napstar Marketing Officer

Jobs at:
Watervale Investments

Deadline of this Job:
16th August 2018

Duty Station:
Nairobi, Kenya

JOB DETAILS:
Innovation, creativity, collaboration and care lead everything we do at Moko. An idea that comes from a team member can turn into a product or an activation that will delight our customers. It is with this innovative and collaborative spirit that we are starting to revolutionize the Kenyan home one piece of furniture after the other.
The Napstar in action
Moko’s goal is to change the way people experience their everyday home. We have recently launched our line of mattresses and are soon launching our first sofa collection. We’re looking for a young individual who will introduce our customers to the Moko’s Dreamworld while supporting the market research
The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tells the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.
Napstar Marketing Officer Job Responsibilities
Run Marketing Activities

• Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
• Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
• Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
• Propose new ideas about ways to engage our customer with our brand and suggest improvements in marketing activation activities
• Support the digital marketing team to generate and gather content for marketing and social media campaigns
  Offer Customer Care for our Customers
• Follow up on leads to coordinate when orders can be placed and mattresses delivered
• Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
• Ensure that payments are collected and logged in our system
• Assist customers in case of queries such as replacement of the product or assistance with a product guarantee
  Support Market Research
• Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
• Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
• Summarize data collected from market research and offer recommendations
• Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand
  Qualifications for the Napstar Marketing Officer Job
• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
• Previous marketing experience is a plus, but not a requirement
• Extremely strong interpersonal skills and success developing productive professional relationships
• An enthusiastic individual with outstanding problem-solving skills to assist customers in their purchase and after sales journey
• Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
• An initiative taker who enjoys working independently once you receive clear directions from the manager
• Proficient in Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team

Job application procedure
Click here to apply;
https://docs.google.com/forms/d/e/1FAIpQLSfEFHK-6FfDVjoSVZGLRALAKoor68rTvjSKjK1vDPtTdVG1iQ/viewform
Deadline for receiving applications: Thursday, 16th August 2018