Nairobi Shared Service Unit Customer Service Training at CARE
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Nairobi Shared Service Unit Customer Service Training at CARE
Purpose
With the Shared Service Unit being a customer-centric department, we would like to seek the services of a consultant to support the team in building their expertise in customer service. The consultant is expected to use suitable methodology (group discussions, interviews, literature, and desk reviews) to be able to perform the assignment in a participatory method. The assignment will be conducted in Nairobi, Kenya.
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Deliverables/Output
1. A clear customer experience roadmap for the SSU.
2. A team built on providing exemplary support in their functional areas while incorporating customer service.
What we are looking for:
Essential
• Proven experience in facilitation of customer service trainings
• Understanding of the context of Shared Service model
• Strong business acumen
• Strong facilitation and analytical skills
Desirable
• Previous experience working with other INGOs adopting the Shared Service model
Method of Application
Interested individuals and/or consultancy firms to send their application including a technical and financial proposal to ECSA.Procurement@care.org by 18thMay 2022.
Purpose
With the Shared Service Unit being a customer-centric department, we would like to seek the services of a consultant to support the team in building their expertise in customer service. The consultant is expected to use suitable methodology (group discussions, interviews, literature, and desk reviews) to be able to perform the assignment in a participatory method. The assignment will be conducted in Nairobi, Kenya.
Similar Jobs in Kenya
Learn more about CARE
CARE jobs in Kenya
Deliverables/Output
1. A clear customer experience roadmap for the SSU.
2. A team built on providing exemplary support in their functional areas while incorporating customer service.
What we are looking for:
Essential
• Proven experience in facilitation of customer service trainings
• Understanding of the context of Shared Service model
• Strong business acumen
• Strong facilitation and analytical skills
Desirable
• Previous experience working with other INGOs adopting the Shared Service model
Method of Application
Interested individuals and/or consultancy firms to send their application including a technical and financial proposal to ECSA.Procurement@care.org by 18thMay 2022.
Job Info
Job Category:
Tenders in Kenya
Job Type:
Full-time
Deadline of this Job: 18 May 2022
Duty Station: Nairobi
Posted:
10-05-2022
No of Jobs:
1
Start Publishing:
10-05-2022
Stop Publishing (Put date of 2030):
10-05-2065
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