Summary
Date Posted: Thursday, February 23, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose & Summary
Our client is looking who is in the high-tech space offering global technical services is looking for a Moderation Quality Supervisor to join their vibrant team in Nairobi.

Key Responsibilities And Duties
• Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
• Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
• Support employee development by providing detailed feedback.
• Identifying gaps in performance and knowledge for new and old team
• Submit relevant daily team performance reports as per the company standards.
• Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
• Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
• Conduct frequent audits to ensure compliance with company standards.
• Monitoring employee attendance and reporting gaps observed to the HR department for further disciplinary action if necessary.
• Managing projects involving a team of employees working on specific tasks towards common goals.
• Collaborates with all departments to ensure organization goals are met.

Qualifications:
Education/Knowledge And Experience
• 5-8 years of experience as a Quality Supervisor or similar role
• BS degree in Management, Administration or related field
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers and software applications

Competency And Technical Skills
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Use the link(s) below to apply on company website.
Moderation Quality Supervisor

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