Summary
Date Posted: Sunday, March 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
This role reports to the Operations & Performance Team. As a Product Specialist, you will participate in delivering an optimized merchant experience. Your mission will be to offer a smooth integration and support process to our valuable merchants.Your primary responsibilities will include, but are not limited to:

Your responsibilities:
• Keep an eye on the way payments are processed and solve payment-related problems
• Build ownership of operational processes related to our Payments activities
• Drive operational excellence, while monitoring, assessing and mitigating operational risks
• Drive improvements to our product and work processes to become more efficient
• Spend the majority of your time troubleshooting complex merchants issues
• Liaise with Tech Team and other Operations teams to diagnose and solve technical user problems
• Optimize our processes to improve merchants’ experiences and help scale our operations
• Spend time onboarding our external merchants (Integration, API, Performance Review…)

Your skills:
• You have excellent written and oral English skills
• You are proficient in working in a technical environment and comfortable working to solve technical merchant issues
• You have experience with data analysis and using technical tools; proficient in SQL is required
• Technically speaking, you’re proficient in Excel and ideally have some knowledge in SalesForce, while being able to master new system quickly
• You are technically savvy and can navigate multiple complex systems simultaneously to support our valuable merchants and experience with HTTP API’s,
• Can empathize with merchants and can quickly grasp the issues they’re facing
• You need to have at least a Bachelor’s degree or 3 years of work experience in a fast-paced, merchant tech support, payment support or FinTech environment
• You’re proactive, experienced at working closely with external partners as well as product development teams

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://africainternetgroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=c2df38de-22e9-4cdf-8663-6d1aceb8435d 

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