Summary
Date Posted: Tuesday, November 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Roles and Responsibilities
• Resolve merchant issues, requests, enquiries, and complaints via phone call, site-visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them.
• Provide our merchants training regarding usage of the iPay merchant dashboard, POS terminal usage and card schemes acceptance guidelines.
• Conduct regular on-site and off-site visits to check on our merchant’s activities to ensure smooth operations.
• Collect supporting documents via electronic means from merchants or e-merchants to keep as a reference for any future usage/disputes.
• Ability to cross sell and upsell to new and existing merchants.
• Prepare and submit daily activity reports for assessment.

Qualifications.
• Diploma in any Business related field.
• Proficient in relevant computer applications (Word processors, Browsers, Spreadsheets)
• 2-3 years of experience in a call center environment would be an added advantage.
• Knowledge of customer service practices and principles is a must.
• Excellent internet usage, data entry and typing skills are a must.
• Superior listening, verbal, and written communication skills are a must.
• Ability to handle stressful situations appropriately
• Good knowledge of controls and procedures of a payment platform’s operations
• Good knowledge of Operational and Compliance Risk Policies.
• Good knowledge of our products and Services
• Ability to work independently, meet deadlines and obtain results
• Strong decision-making and forward planning ability.
• Good interpersonal and communication skills.
• Proficiency in various computer applications and a general understanding of payment software
• Good performance track record
• Strong analytical skills
• Demonstrable and proven high integrity

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Merchant Support Executive) to Jobs@corporatestaffing.co.ke  before 20th November 2022


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