Summary
Date Posted: Wednesday, August 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Manager - Service Management & Contracts Coordination

Job Purpose
The job holder is responsible for efficient management, coordination of F&LS outsourced Support Services and contracts coordination across the Authority.

Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
• Plan and coordinate of both in house and outsourced services and contracts management
• Participate in the preparation of monthly, quarterly and annual reports
• Supervise, mentor and coach staff
• Supervise the implementation of SLA
• Implementation of Sectional Audit recommendations when due

Operational Responsibilities / Tasks
• Lead and drive the development of Logistics and Service Management strategies and work plans for the Authority; and ensure that these meet corporate needs.
• Ensure regular review & evaluation of services provided by thirds parties, adherence to the SLAs
• Develop, review, update, enforce Ancillary Services and Contracts Management policies, procedures, strategies, work plans and ensure sensitization of new policies to staff is carried out as and when required.
• Monitor compliance with relevant legislations
• Plan and coordinate of both in house and outsourced services and contracts management,
• Manage and maintain a list of all outsourced services in F&LS and specifications of all outsourced facilities
• Ensure that RPFs are raised in time, invoices are received in time, confirmed, forwarded for payments, follow up and ensure that payments are made
• Prepare and submit periodic performance reports to the Chief Manager, Logistics & Service Management
• Coordinate the provision of utilities and telephone services.
• Develop, review and update office services policies, and ensure sensitization of new policies to staff is carried out as and when required.
• Ensure continuous availability of utility services through timely payment of bills and quickness in resolving discrepancies/disputes in bill amounts.
• Review and approve RPFs for the purchase of goods and services and forward to Procurement to initialize tender/quotation. Oversee the procurement process.
• Manage and develop staff capacity and ensure that the Office Services unity is adequately staffed in terms of skills and numbers.
• Management of parking spaces, Airtime services, Management of Convention Centre and other ancillary services
Academic qualifications
Bachelor’s degree in Business Administration or equivalent
Professional Qualifications / Membership to professional bodies
Relevant professional registration.
Previous relevant work experience required.
At least five (5) years work experience with two (2) years at first level management.

Functional Skills, Behavioral Competencies/Attributes:
• Analytical skills
• Managerial and administrative skills
• Team player
• Communication skills
• Leadership skills
• Organizational skills


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke  to apply


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