Summary
Date Posted: Tuesday, May 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job purpose.
Product Manager and Innovation role will lead the Products and Innovation Department and act as the essential bond between our Business strategy and Product strategy. He / She will facilitate the implementation of Product related customer requests/ Issues to ensure quality product performance and 100% uptime.

Job Responsibilities
• Ensure they have continuous overview of products, product performance, cost, and revenue
• Design and implement changes to Products in alignment with the business strategy
• Define the product vision, strategy & roadmap
• Work closely with technical, sales, marketing, and support teams to ensure revenue and customer satisfaction goals are met
• Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
• Set pricing to meet revenue and profitability goals
• Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
• Develop pricing strategies and oversee product development
• Responsible for gathering and prioritizing product and customer requirements
• Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
• Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product. Maintain backlog of product(s)
• Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
• Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
• Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
• Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
• Develop an understanding of customer needs, industry market trends and competitive landscape.
• Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
• Continuously benchmark product with that of competition and ensure own product is better and adds more value
• Ensure all product documentation are accurate and up to date at all times
• Propose an overall budget to ensure success of the products
• Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary
Periodic Duties
• Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
• Cascading of Business strategy to relevant stakeholders
• Recommend changes to business strategy and oversee change management.
Relationship Management
• Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues pertaining to product usage and functionality
• Develop a mechanism for obtaining feedback from clients (and key players) using products in a portfolio
New Business Development
• Recommend new business opportunities and develop business case in support of such opportunities.
Project Management
• Oversee the development of relevant company or client proposals for the products in portfolio
• Liaise effectively with development team and Project Management Office with respect to projects/integration handled
• Participate in UAT sessions of developed solutions before deployment/customer sign off
• Facilitate product training sessions/workshops of product(s) in portfolio as required
• Perform solution testing and give feedback to clients and development team where necessary
Performance Management Responsibilities
• Bi-annual appraisals of performance
• Effective tracking & reporting of revenues from customers using products

Academic Qualification(s):
• Bachelor’s degree in product management, business, or any related field.
• As long as the degree includes classes and courses about business management, product management, public relations, marketing, communications, advertising, basic economics, and mathematics.

Relevant Experience:
• 5 years minimum experience in a similar function.
• Demonstrated success defining and launching excellent products

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Send your application to; careers.ke@interswitchgroup.com

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